I recently went to the hairdressers and I asked for a chocolate brown colour and this is what I have ended up with! I’m absolute mortified and they’re taking no responsibility. I had my roots, a dark banding, and then my hair went into a shade of about a 6, it was slightly ash as i used the revlon ball in ash brown, it gave me a slight tint of green too. I also have or had 20 nanos in my hair of colour 6 in my hair. I asked for a chocolate brown, a 4 maybe (I’m not a hairdresser) all over and to leave my hair extensions out which would break up the colour. This is what I’ve been left with a flat tone black. They have put a 3 on my hair and said they’ve put a 4.3 and 4.35 all over my hair in the back wash. Can anyone advise on this? I’m needing opinions? And also how I go about asking for a refund. A lot of people would of gone ballistic over this colour and I wasn’t rude to them what so ever I questioned the colour once I was home saying it’s black and not chocolate brown what I asked for and they said I am wrong and that I am not welcome back to the salon! Absolutely crazy unprofessional behaviour. I’ve uploded a photo of what my hair was like before multi tonal, a photo of what I asked for, and the photo of the result.