Why do clients feel the need to lie?

['chelle]

I had a client in for a full set of l&p today. I was doing the consultation and one of the questions is "have you ever had enhancements before". She told me no, its the first time she's ever had acrylics before. Then I was examining her nails to check for contra indications, and it was so obvious that she's had her nails done in the recent past, she had rings of fire where her old acrylics had been over filed, and there was some evidence of picking.

I didnt want to just come out with it and call her a liar so I didnt say anything. Her nails looked fine for having enhancements on so I just decided not to say anything and carry on with the service, but I cant help thinking how odd it all was, What reason could she possibly have for lying to me? Has anyone else ever had a client not be honest with them?

[laurakate]

I have no idea why clients say some things.

Someone with blatantly oily skin tells me that her skin is dry and not oily at all. (I think she must think that oily is an insult?)

[stephiebaby]

I had a client in for a full set of l&p today. I was doing the consultation and one of the questions is "have you ever had enhancements before". She told me no, its the first time she's ever had acrylics before. Then I was examining her nails to check for contra indications, and it was so obvious that she's had her nails done in the recent past, she had rings of fire where her old acrylics had been over filed, and there was some evidence of picking.

I didnt want to just come out with it and call her a liar so I didnt say anything. Her nails looked fine for having enhancements on so I just decided not to say anything and carry on with the service, but I cant help thinking how odd it all was, What reason could she possibly have for lying to me? Has anyone else ever had a client not be honest with them?

Maybe she didn't have acrylic maybe she had gel lol!

Clients are funny sometimes. I've no idea why they feel the need to lie, maybe they feel embarrassed.

[<3nails]

Maybe she didn't have acrylic maybe she had gel lol!

Clients are funny sometimes. I've no idea why they feel the need to lie, maybe they feel embarrassed.
It happend to me as well:D
client asked for gel nails,after applying tips I asked her if she would want acrylics as she is a nail biter and it would be stronger.She said she never tryed acrylics and she would prefer gel this time.when I got my bonder out and applyed on nails,she asked what it was and I said it's like a primer,then she said that she thought that I would put the powder thing on her like she normaly has and she looked surprised when I got my gel pots out :(

[besthands]

One of my instructors in school once told me , "if they buy, they lie", i had no idea what she really meant. Now after 18 + years in the business, i know what she meant!!

[Elaine143a]

[QUOTE='chelle;1589827]I had a client in for a full set of l&p today. I was doing the consultation and one of the questions is "have you ever had enhancements before". She told me no, its the first time she's ever had acrylics before. QUOTE]



Yes, clients don't always tell the truth, but sometimes I think they do not necessarily understand our terminology. For example, you ask if they have had "enhancements" before. The client may not realise that the "artificial nails, nail extensions, or false nails" they have had done by the NNS salon are indeed "enhancements" iykwim. (Of course, not comparing your nails to NSS :hug:)

I only state this because I have had clients that thought all enhancements were called "false nails" and didn't know what enhancements were.

This may be a good lesson to us geeks to appreciate that we know what we are talking about, but the general public not always does. xx

[<3nails]

[QUOTE='chelle;1589827]I had a client in for a full set of l&p today. I was doing the consultation and one of the questions is "have you ever had enhancements before". She told me no, its the first time she's ever had acrylics before. QUOTE]



Yes, clients don't always tell the truth, but sometimes I think they do not necessarily understand our terminology. For example, you ask if they have had "enhancements" before. The client may not realise that the "artificial nails, nail extensions, or false nails" they have had done by the NNS salon are indeed "enhancements" iykwim. (Of course, not comparing your nails to NSS :hug:)

I only state this because I have had clients that thought all enhancements were called "false nails" and didn't know what enhancements were.

This may be a good lesson to us geeks to appreciate that we know what we are talking about, but the general public not always does. xx
Well said!that's what I wanted to point out as well.They don't necessarly lie,they just don't know the difference:wink2:

[amurphy105]

Running with that same thought, a lot of "shops" do "gel nails" with monomer and gel powder. It's only recently that people around here are learning that gel comes already liquid. I love educating my clients, but I hate that I HAVE to. If that makes sense. They wanna look at me like I'm the idiot because I'm putting a liquid "syrup-y" stuff on their nails, when they wanted "gel" sweetie... This IS gel, did you want l&p? lol

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