View Full Version : Really struggling with meeting targets-tips, please
21-07-12, 10:58 PM
I've recently started my first full time job. I'm really struggling to retail Elemis products, 1 because I don't know the products well enough, and 2 because I don't want to nag people!
All the other girls are managing to retail hundreds of pounds a day and I can't understand how!!
Please give me some advice, I don't know how normal people can afford these products and I would hate to pressure them.
I can't wait to read these replies! Thank you x xx
Have you had the product training? If not, have a word with your manager and see if they'll either help you with some in-house training or arrange a proper course. It goes without saying that you need to know your products properly.
It can be difficult to get started with but be quite forwards with your clients, whether it's waxing, enhancements/shellac/manis/facials or any other treatment - these are the products I want you to take home because... they will prolong the benefits of your treatment/ensure your skin looks fab/keep your cuticles in top condition and your enhancements from becoming brittle/counteract any possible reaction from the wax/etc. It's only £xx.xx and more benefits. Would you like me to put it in a bag for you?
Good luck :)
22-07-12, 07:41 AM
Unless you go completely OTT you aren't pressuring them. Suggest it a few times, as if you're recommending to a good friend-as if you really want them to benefit from it but don't want to oversell.
You need enthusiasm, product knowledge & an assumption that they want to buy it. Don't assume people don't have the money for it, rather assume they should spend their money on this miracle product as it can do xyz for them. Xx
22-07-12, 06:42 PM
I love sales! I find my best angle is to make the person see WHY this product is good for them without suggesting they buy it.
Never assume because you find a product expensive that the potential customer does too. I used to work in sales in a high end London hotel and would sell rooms for £3,500 a night! (there was 1 room that cost more but I never sold it in my time there booo lol). Now while "I" feel that is extortionate for a room - I could offer it to clients knowing that some of them would be fine with the price and go for it. They always had the option of saying no. The same with the products you are trying to sell.
Ask for more product training if you feel you dont know the items well enough. Knowing what you are selling is key to being a good sales person.
22-07-12, 07:18 PM
Never assume because you find a product expensive that the potential customer does too.
I agree with this entirely, expense is entirely subjective, being based on disposable income and personal priorities, which differ from person to person. I always think the best approach is to confidently say the price, and not mumble it half-embarrassed, and then let the customer decide whether it is expensive to them or not.