So frustrated

[JuZz'<3]

So we had a bride + 4 bridesmaids + mother of the bride booked in for middle August. It's a very big booking so we have decided to have the salon door locked so we don't get any walk ins at the time as me and the other stylist will have our hands full for a goo few hours with this lot. trial went FAB

However, I have called her today to check she had all the stuff she needed as she was umming and arring about headbands for bridesmaids so I rang to check if she got any etc

For her to tell me her husband to be has cut back the budget and she can't have her hair make up or nails done. Charming! Now is stylists have to get some clients booked in that morning. I wish we had took 50% now. Do many of you take a percentage as the deposit?

[thinkpink2008]

If its taking so much custom away and in effect closing your salon then yes i would ask for 50% minimum with balance due on the day. If you look through earlier posts theres one about wedding make up and what they get the clienr to sign, gives a good template you could alter to suit yourself? X

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[JuZz'<3]

If its taking so much custom away and in effect closing your salon then yes i would ask for 50% minimum with balance due on the day. If you look through earlier posts theres one about wedding make up and what they get the clienr to sign, gives a good template you could alter to suit yourself? X

Sent from my GT-I9100 using SalonGeek

ohh good idea. Thanks ill check it out.
thing is she's a regular, and a became a good friend to us all over the last couple of years, the last thing we expected was her to cancel xx

[thinkpink2008]

That's awful Hun, you would think you can rely on your regulars but you never know I spose. Hope you can find that post, I would but can't link on my phone x

[Tomme]

Aww hun, that's awful, look at positives in it though.
This won't happen again as you now have the experience to know to take deposits, you know the team are strong ad willing to work together to get such a stressful job done to a deadline. And lastly te time you can't fill in can be used as a team building morning, get some snacks, all sit in a circle and have a chat about where improvements can be made to make the salon better and do role playing to see how customers feel now and the difference after the changes. Not such a waste then and it should cheer the staff up after being left down and give them a good day as we all can be lethargic after doing nothing constructive for a few hours xoxo

[JuZz'<3]

Aww hun, that's awful, look at positives in it though.
This won't happen again as you now have the experience to know to take deposits, you know the team are strong ad willing to work together to get such a stressful job done to a deadline. And lastly te time you can't fill in can be used as a team building morning, get some snacks, all sit in a circle and have a chat about where improvements can be made to make the salon better and do role playing to see how customers feel now and the difference after the changes. Not such a waste then and it should cheer the staff up after being left down and give them a good day as we all can be lethargic after doing nothing constructive for a few hours xoxo


Brilliant idea!
I think that's just what we need after thinking of new ways to expand our range of services x

[Tomme]

Never let a big empty gap go to waste, always use it for staff training.
Have one person be the dreaded client from hell who has complaints about everything, and have each person try to deal with them the best way they can, do a score sheet for every1 to fill on on each client and then you can all discuss people's weak points and their strong points, then re do it all with everyone using the tips they picked up. Kill the nasty ones with kindness, or as my gran used to say, it's harder to light a fire in te rain (basically that they can't get more rage while you are polite) xoxo

[JuZz'<3]

Never let a big empty gap go to waste, always use it for staff training.
Have one person be the dreaded client from hell who has complaints about everything, and have each person try to deal with them the best way they can, do a score sheet for every1 to fill on on each client and then you can all discuss people's weak points and their strong points, then re do it all with everyone using the tips they picked up. Kill the nasty ones with kindness, or as my gran used to say, it's harder to light a fire in te rain (basically that they can't get more rage while you are polite) xoxo

Thanks for the advice x