View Full Version : Late clients, again
hi geeks ino theres alot of post on late clients but needed a rant.i have a home salon and sometimes get fully booked for the day and some times im very quiet.but alot of my clients always turn up late and its really buggin me do people think i have nothing better todo than wait for themselves to turn up.i had a client today at 1 just for eyebrows and thats it so altered my plans just for her and shes 15min lates with no txt or call to say why.and she isnt the only one who does this,then they turn up with not a care in the world,
what do you guys do in this situation?any advice would be helpful
thinkpink2008
26-07-12, 01:31 PM
hi geeks ino theres alot of post on late clients but needed a rant.i have a home salon and sometimes get fully booked for the day and some times im very quiet.but alot of my clients always turn up late and its really buggin me do people think i have nothing better todo than wait for themselves to turn up.i had a client today at 1 just for eyebrows and thats it so altered my plans just for her and shes 15min lates with no txt or call to say why.and she isnt the only one who does this,then they turn up with not a care in the world,
what do you guys do in this situation?any advice would be helpful
Maybe worth saying a time to repeat offenders then booking them in for 15 mins or so after then x
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orchid11
26-07-12, 08:44 PM
I would politely say when you next rebook them that if they can't make that time to call and let you know as you have a solid day and may have to reschedule their time otherwise.
For repeat lateness i start telling them their appointment time is 15 mins earliar than actually is, works a treat they are then on time!
crazybek
26-07-12, 08:50 PM
When the late offenders rebook,thats the time to say that if they dont turn up on time,they will leave you unable to carry out the service booked as your not prepared to rush and give them a poor service.
This works for me most of the time,however for those that continue to be late they get told that i cant fit them in for the service requested as my next client is due in and ask if they would like to rebook again.
If these are regulars that are turning up late a swift reminder by putting them out in not being able to do the service will make them realise its bad manners to be late and not fair on anyone else.
Dont be afraid to politely ask them to be on time.Your running a business at the end of the day.
I have a lady who is always 10 minutes late and yesterday id squeezed her in as she left booking her pedicure very late! I had no room for running late so when she just strolled in late and didn't apologise i politely said "oh because your late Im going to have to cut your treatment short, so would you rather me miss out the parraffin or the polish?" she seemed shocked but apologetic as if it had never occurred to her that i actually do other clients and i don't just sit around waiting for her all day!
I think sometimes people just don't realise how difficult it can make things! I have a feeling she won't be late again :-P and she pre booked her next 2 appointments :-)
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thank you very much for getting back tome.the lady i was meant todo still hasnt called or messaged me to apologise im disgusted.lol.but i know these things happen.i think giving them a tiime 10/15min earlier is a good idea may have to try that.:-)