me2u
26-07-12, 11:14 PM
Hi Geeks,
Wonder if anyone can give me some adive pls on a complaint from a client.
I have been trained for 18 mths now and I know i still have a lot to learn, which I am doing with help from Gigi nailclass book..a god send..but i thought my confidence was growing until this week.
Well I have done a set of nails before on this client and didnt have a problem. She is a nail biter but denies she is..yep 1 of them lol
Last week I did a set of IBD acrylic nails extensions with IBD just gel on top.
While I was doing her nails she mentioned her friend who had a set of nails by another tech and they all feel off the next day..I was shocked :@ but thought nothing of it.
Then when I finished her nails she was talking about all the IBD neon colours I had and how lovley they was and that she would have the next time.
The nails I done looked out of this world but she had them done for a wedding.
Then 4 days after I get a message on FB from my friend who knows the client. My friend told me that the client had PM her to tell her that her nails have feel off.. I was in shock and speechless.
I couldnt get over it that she didnt call me first. I was so mad that she PM my friend to make me look bad.
So like any professional nail tech I took action and called her.
On the phone she sounded shocked that it was me. She told me that she looked at her nails and ALL nails had come off and she wanted a new set.
Well i adviced her that i have never ever had a FULL set of nails come off and specially not in 4 days.
I went on to say that i would like to take a look at her nails. I didnt know what else to say as i was in shock plus speechless.
So I booked her in for tomorrow.
Well today she sends me a text to saying that she isnt well and cannot make it but can i do them next week.
I sent a reply saying that i really would like to see her nails as soon as possible and monday is the only appointment i have see her nails.
Then the cleint sends me another text saying yep thats fine but she has had to put polish on her nails..
Im so upset and mad at the sametime. When I first started training a had 1 or 2 nails come off but never a whole set.
Im not a always a confident person but this has knocked me.
IBD is is flex acrylic and doesnt damage the nail plate.
my questions is geeks is did I handle it right?
how do i put across to her that i will not be redoing them again? and should I put another colour on instead of the 1 before.
thanks for reading xxx
Wonder if anyone can give me some adive pls on a complaint from a client.
I have been trained for 18 mths now and I know i still have a lot to learn, which I am doing with help from Gigi nailclass book..a god send..but i thought my confidence was growing until this week.
Well I have done a set of nails before on this client and didnt have a problem. She is a nail biter but denies she is..yep 1 of them lol
Last week I did a set of IBD acrylic nails extensions with IBD just gel on top.
While I was doing her nails she mentioned her friend who had a set of nails by another tech and they all feel off the next day..I was shocked :@ but thought nothing of it.
Then when I finished her nails she was talking about all the IBD neon colours I had and how lovley they was and that she would have the next time.
The nails I done looked out of this world but she had them done for a wedding.
Then 4 days after I get a message on FB from my friend who knows the client. My friend told me that the client had PM her to tell her that her nails have feel off.. I was in shock and speechless.
I couldnt get over it that she didnt call me first. I was so mad that she PM my friend to make me look bad.
So like any professional nail tech I took action and called her.
On the phone she sounded shocked that it was me. She told me that she looked at her nails and ALL nails had come off and she wanted a new set.
Well i adviced her that i have never ever had a FULL set of nails come off and specially not in 4 days.
I went on to say that i would like to take a look at her nails. I didnt know what else to say as i was in shock plus speechless.
So I booked her in for tomorrow.
Well today she sends me a text to saying that she isnt well and cannot make it but can i do them next week.
I sent a reply saying that i really would like to see her nails as soon as possible and monday is the only appointment i have see her nails.
Then the cleint sends me another text saying yep thats fine but she has had to put polish on her nails..
Im so upset and mad at the sametime. When I first started training a had 1 or 2 nails come off but never a whole set.
Im not a always a confident person but this has knocked me.
IBD is is flex acrylic and doesnt damage the nail plate.
my questions is geeks is did I handle it right?
how do i put across to her that i will not be redoing them again? and should I put another colour on instead of the 1 before.
thanks for reading xxx