If you made this transaction by phone then it can be proven that they messed up when they listen to the call, which will have been recorded.

Tell them as it is their mistake they must refund you immediately from their own funds, THEN reclaim the money from your ex-employee's account. This situation is their fault not yours so why should you have to wait for your money? Let them wait for it.

ok...

ive was at natwest for approx 2 hours .

i went in and i was first told there manager want in .. no superviser blah blah

so i basically said id stay there until someone came etc... i think it took 30min before they realized i was serious.. ..
the next hour was spent them telling me someone would call etc..
i went got my newspaper and came back lol..

when it got to 4pm the 'manager' who appeared from the back room agreed to refund it.. whoop whoop...

now think about it what must i looked like ... crazy preggers female..lool

but i got it sorted so basically they were fobbing me off yesterday all day...

So happy you got it sorted. It shouldn't have got that far though. As soon as they said it was their mistake they should've sorted it.
Posted via Mobile Device

Well Done Leoni! I've told my parents and we were all really annoyed for you.

Good on ya girl!

Hope everything else goes smoothly until the baby xxx

Well done!! Have recently moved from Natwest to barclays because of silly mistakes.

I would change banks based on solely how they handled this.

funnily enough natwest have been alright so far... i was with lloyds and would ever go back.. ... i dont rate halifax at all.. ive never banked with barclays so i will have a look at their business services...

its wrong that i had to all the way down there and hijack the sofa for 2 hours.. before they sorted it..

i wouldnt do anything over the phone again for a while now.. as this has put me off...

whoop whoop well done u!!x

Good job getting it sorted

I'm glad you go it sorted out.

I'm surprised the bank were so slow and awkward about it. Especially as I'm sure they will be able to claim back the overpayment from your ex-employee... read this; Theft (Amendment) Act 1996 (c. 62)

jes

thanks jes actuallly very interesting

im surprised they said they wernt going to pursue her for it as it was their mistake.. i bet if it was me they would

i think its a case of them not being bothered to sort it out quickly.. as its not their problem or money