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  (#1) Old
Geeklin
SpaGirl-Sophies head weighs 8lbs
Posts: 47
Join Date: Feb 2012
Location: Essex
Help with Premier Spa Plus - 20-03-12, 04:50 PM

Hi,

I am wondering if anyone can help me. I use premier spa plus as my booking system. But since March the calender has decided to show the wrong day.

For example it will say at the top it is tuesday the 20th of march (which is correct) but will show on the calender at the bottom that it is monday

Does anyone know the cause of this and how to fix this? It is very annoying and it is only a matter of time that one of us makes a mistake when booking someone in.

Please someone know the answer!!
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  (#2) Old
Very geeky
PremierIan is carrying over $6 in change
Posts: 424
Join Date: Nov 2011
Location: Staffordshire, UK
21-03-12, 03:31 PM

Think I can help with this one

It's due to Microsoft's occasional service packs disrupting the standard Windows calender. All you need to do is visit the download page of our website, download and extract the system files, and you should find that'll resolve it.

If you get any problems, feel free to get in touch with me either here or by emailing me directly (I work with our support team!) - ian.mellett@premiersoftware.co.uk (or, assuming you've got a support contract with us, just give us a call and our support team will talk you through it - it's literally a five minute job)

Hope that helps!
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  (#3) Old
Geeklin
SpaGirl-Sophies head weighs 8lbs
Posts: 47
Join Date: Feb 2012
Location: Essex
22-03-12, 12:13 PM

Quote:
Originally Posted by PremierIan View Post
Think I can help with this one

It's due to Microsoft's occasional service packs disrupting the standard Windows calender. All you need to do is visit the download page of our website, download and extract the system files, and you should find that'll resolve it.

If you get any problems, feel free to get in touch with me either here or by emailing me directly (I work with our support team!) - ian.mellett@premiersoftware.co.uk (or, assuming you've got a support contract with us, just give us a call and our support team will talk you through it - it's literally a five minute job)

Hope that helps!
Thank you so much! I will try that now!! It has been so confusing!
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  (#4) Old
Geeklin
SpaGirl-Sophies head weighs 8lbs
Posts: 47
Join Date: Feb 2012
Location: Essex
24-03-12, 12:58 PM

Quote:
Originally Posted by PremierIan View Post
Think I can help with this one

It's due to Microsoft's occasional service packs disrupting the standard Windows calender. All you need to do is visit the download page of our website, download and extract the system files, and you should find that'll resolve it.

If you get any problems, feel free to get in touch with me either here or by emailing me directly (I work with our support team!) - ian.mellett@premiersoftware.co.uk (or, assuming you've got a support contract with us, just give us a call and our support team will talk you through it - it's literally a five minute job)

Hope that helps!
Hi PremierIan sorry a quick question,
which download should I download? I know this seems like a silly question but ive downloaded the system files and extracted them (the one i think I have to download) but do I now have to install? I didn't want to try it incase it deletes everything as I do not want to loose all information on clients or bookings!

Thank you in advance for you help!!
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  (#5) Old
Very geeky
PremierIan is carrying over $6 in change
Posts: 424
Join Date: Nov 2011
Location: Staffordshire, UK
26-03-12, 09:46 AM

Quote:
Originally Posted by SpaGirl-Sophie View Post
Hi PremierIan sorry a quick question,
which download should I download? I know this seems like a silly question but ive downloaded the system files and extracted them (the one i think I have to download) but do I now have to install? I didn't want to try it incase it deletes everything as I do not want to loose all information on clients or bookings!

Thank you in advance for you help!!
It's the System SP4 files you need from the list. Don't worry, you're not going to lose anything, it's just some techie stuff in the background that needs repairing.
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