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Client stealing products, etc. - 07-04-12, 11:41 PM

Well, says it all really. I've got my first thief - quite exciting really (oddly?)

I am an independent therapist so it's a one to one basis and my salon is at the bottom of my garden so no passing trade and hardly any clients bring friends etc that would need to wait in reception while I'm not in the room. So theft has never been a problem for me in the 6 years that I've been here.

I realised that a nail lacquer had gone missing, just a half use one from my stock that I had left on my nail desk. I'd had a few new clients that day and didn't notice it until I went to put everything away at the end of the day. Anyway, one of those new clients returned for another treatment last week. She was the last one of the day at the end of the week so after she had left I went back into my treatment room to finish off cleaning up and she's only gone and pinched my ruddy tweezers!

Well, despite me prattling on to myself about never letting her in again she called to make an appointment and like a t*** I just said 'ok lovely' and booked her in. I can't believe that I did but I guess that I was just surprised and didn't know what to say.

So I will keep a right good eye out but what do I do if I suspect that she has filled her pockets again? Do I challenger he? Do I wait for her to leave the building? Can I demand to look inside her bag? In a way I want to catch her red handed so I can tell her to bugger off and not book her in again but I'm a bit unsure of what I can do ( as opposed to what I want to do like give her a bloody good slap!)

Any advice would be much appreciated.

X

Last edited by Sharkster; 07-04-12 at 11:49 PM.
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07-04-12, 11:43 PM

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Originally Posted by Sharkster View Post
Well, says it all really. I've got my first thief - quite exciting really (oddly?)

I am an independent therapist so it's a one to one basis and my salon is at the bottom of my garden so no passing trade and hardly any clients bring friends etc that would need to wait in reception while I'm not in the room. So theft has never been a problem for me in the 6 years that I've been here.

I realised that a nail lacquer had gone missing, just a half use one from my stock that I had left on my nail desk. I'd had a few new clients that day and didn't notice it until I went to put everything away at the end of the day. Anyway, one of those new clients returned for another treatment last week. She was the last one of the day at the end of the week so after she had left I Went back into my treatment room to finish off cleaning up and she's only gone and pinched my ruddy tweezers!

Well, despite me prattling on to myself about never letting her in again she called to make an appointment and like a t*** I just said 'ok lovely' and booker her in. I can't believe that I did but I guess that I was just surprised and didn't know what to say.

So I will keep a right good eye out but what do I do if I suspect that she has filled her pockets again? Do I challenger he? Do I wait for her to leave the building? Can I demand to look inside her bag? In a way I want to catch her red handed so I can tell her to bugger off and not book her in again but I'm a bit unsure of what I can do ( as opposed to what I want to do like give her a bloody good slap!)

Any advice would be much appreciated.

X
See, now I'd have to have a hidden camera then when I got it on tape, I'd nip round her house and show it to her. Bet you get your stuff back then!
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07-04-12, 11:44 PM

Quote:
Originally Posted by Sharkster View Post
Well, says it all really. I've got my first thief - quite exciting really (oddly?)

I am an independent therapist so it's a one to one basis and my salon is at the bottom of my garden so no passing trade and hardly any clients bring friends etc that would need to wait in reception while I'm not in the room. So theft has never been a problem for me in the 6 years that I've been here.

I realised that a nail lacquer had gone missing, just a half use one from my stock that I had left on my nail desk. I'd had a few new clients that day and didn't notice it until I went to put everything away at the end of the day. Anyway, one of those new clients returned for another treatment last week. She was the last one of the day at the end of the week so after she had left I Went back into my treatment room to finish off cleaning up and she's only gone and pinched my ruddy tweezers!

Well, despite me prattling on to myself about never letting her in again she called to make an appointment and like a t*** I just said 'ok lovely' and booker her in. I can't believe that I did but I guess that I was just surprised and didn't know what to say.

So I will keep a right good eye out but what do I do if I suspect that she has filled her pockets again? Do I challenger he? Do I wait for her to leave the building? Can I demand to look inside her bag? In a way I want to catch her red handed so I can tell her to bugger off and not book her in again but I'm a bit unsure of what I can do ( as opposed to what I want to do like give her a bloody good slap!)

Any advice would be much appreciated.

X
Hang on..

She PAYS you for her treatments, yeah?
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07-04-12, 11:48 PM

Yeah, pays ok for treatments then just robs the odd product etc?

Weird I know, but isn't there such thing where some people can't help picking stuff up & shoving it in their pockets?

X
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07-04-12, 11:51 PM

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Originally Posted by Sharkster View Post
Yeah, pays ok for treatments then just robs the odd product etc?

Weird I know, but isn't there such thing where some people can't help picking stuff up & shoving it in their pockets?

X
Kleptomania...

Said it before, say it again

Nowt as queer...
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07-04-12, 11:51 PM

Also, good idea about the camera but can you have one in a treatment room where clients undress? I didn't think that was ok?
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07-04-12, 11:51 PM

Quote:
Originally Posted by Sharkster View Post
Yeah, pays ok for treatments then just robs the odd product etc?

Weird I know, but isn't there such thing where some people can't help picking stuff up & shoving it in their pockets?

X
Kleptomania
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07-04-12, 11:52 PM

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Originally Posted by Sharkster View Post
Also, good idea about the camera but can you have one in a treatment room where clients undress? I didn't think that was ok?
No you can't but I would just to catch her and show just her. I don't mean go to police or nothing.
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07-04-12, 11:53 PM

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Kleptomania
You stole my word cos I'm beautiful and you hate me for that

The above was brought to you by Samantha Brick
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07-04-12, 11:55 PM

put her in a totally empty room and say sorry i have to do this now as some loony keeps robbing stuff on me and bring in your equipment bit by bit, she might not call you again though. pity that
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07-04-12, 11:56 PM

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Originally Posted by rinn neimhe View Post
put her in a totally empty room and say sorry i have to do this now as some loony keeps robbing stuff on me and bring in your equipment bit by bit, she might not call you again though. pity that
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jacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocket
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07-04-12, 11:57 PM

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You stole my word cos I'm beautiful and you hate me for that

The above was brought to you by Samantha Brick
Hahahahahaha, somebody stop me - well, stop you actually ... hmm, my little Jim Carey quote sounded good in my head but got 'lost in translation' lol.


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07-04-12, 11:58 PM

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Hahahahahaha, somebody stop me - well, stop you actually ... hmm, my little Jim Carey quote sounded good in my head but got 'lost in translation' lol.


You're safe... I'm going to sleep xxx
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jacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocketjacquelineanna says folks don't laugh so loud when you got a grand in your pocket
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08-04-12, 12:00 AM

Yep, empty room, camera, spot light, blind fold, strip search in, strip search out, ... that should sort the problem.

We're not being very helpful tonight are we .. its the witching hour lol.
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08-04-12, 12:23 AM

Yeah love you guys but too much vino on the go at the mo me thinks so I'm buggering off to bed.

Will see if the morning shift has something more constructive to add.

Toodles. X
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