Salon Geek
                 

The Biz Geek Professional discussions on the business side of our industry

Reply
 
LinkBack Thread Tools
  (#1) Old
Geek
 
laura1201's Avatar
laura1201s head weighs 8lbs
Posts: 139
Join Date: Nov 2011
Location: Scotland
Rude client! Should I re-think? - 28-06-12, 12:45 PM

I rent a beauty room in a hairdresser and a woman had brought her little girl in for a haircut, she hadn't been in the door two minutes when she said to me - "I just thought I'd let you know, not because I'm bitching but just coz you need to know the information, theres a salon in 'town a' one in 'town b' and one person who works from home in the area who charge around 18 for gel nails. Just thought I'd let you know what everyone else charges"

Slightly offended because for a start I know my competition and what people in my area offer. But now she's made me worry that people are just out to seek a cheap deal when I know that if they come to me I'll do a good treatment at a fair price (I charge 30 for bio sculpture overlays, which is less than what bio recommend). But it's got me thinking should I lower my prices to be more competitive? I've always said I would never do that! The salon is in a very gossipy town and now I'm worried that all the mums are standing at the school gate talking about how my prices are too high! Am i making a mountain out of a mole hill here? Should I stick to my guns as I know I offer the best service? or should I lower myself just to get more clients through the door?

Sorry for the long message she just made me so mad!
Reply With Quote
  (#2) Old
Real geeky
 
Jodie-danielle's Avatar
Jodie-danielle is wearing their underpants on the outside
Posts: 370
Join Date: Aug 2010
Location: barnsley
28-06-12, 01:00 PM

You charge what you charge because your good at what you do and have clients that respect that which Is why they come back.
Don't buckle over prices because of that women she probably wanted you to say 'oh well I'll match it for you' people do anything they can to get a cheap deal, I had a women ring to see how much my nails and tan were so I told her and she said well I know a salon that's doing acrylic full set,full body spray tan and fake eyelashes for 25. My thought was well go there then but at 25 for all that, the salon can not be making a profit surely so I don't worry. So long as things are working out for you at the moment and people keep coming back I wouldn't worry about what this women has said x
Reply With Quote
  (#3) Old
Geek
 
laura1201's Avatar
laura1201s head weighs 8lbs
Posts: 139
Join Date: Nov 2011
Location: Scotland
28-06-12, 01:19 PM

Thank you I think that's what I needed to hear. At the end of the day I know a lot more about it than she does! Just frustrates me that so many clients are naive enough to think that cheap=good. When really you pay for what you get! I wish I had just said that to her. I'm not going to cave in and lower my prices, that would be madness! Thank you
Reply With Quote
  (#4) Old
Real geeky
 
Jodie-danielle's Avatar
Jodie-danielle is wearing their underpants on the outside
Posts: 370
Join Date: Aug 2010
Location: barnsley
28-06-12, 02:53 PM

Quote:
Originally Posted by laura1201 View Post
Thank you I think that's what I needed to hear. At the end of the day I know a lot more about it than she does! Just frustrates me that so many clients are naive enough to think that cheap=good. When really you pay for what you get! I wish I had just said that to her. I'm not going to cave in and lower my prices, that would be madness! Thank you
There ya go
I understand where your coming from though I used to think people were always talking about me but in the end it just goes above your head they might be talking bout ya but sometimes it's not always bad things there saying x x
Reply With Quote
  (#5) Old
Very geeky
 
ChicUnique's Avatar
ChicUniques head weighs 8lbs
Posts: 568
Join Date: Mar 2012
Location: laurencekirk
28-06-12, 03:01 PM

Jodie-danielle put it perfectly, I agree. Your price is your price for a reason. These types of people that are out for a cheap deal will never be a loyal client, soon as someone else cheaper comes along they'd be off. chin up sweetie xxx
Reply With Quote
  (#6) Old
Freaky geeky
 
MissOwen's Avatar
MissOwen is great quiddich championMissOwen is great quiddich championMissOwen is great quiddich championMissOwen is great quiddich championMissOwen is great quiddich championMissOwen is great quiddich championMissOwen is great quiddich championMissOwen is great quiddich champion
Posts: 1,044
Join Date: Dec 2009
Location: Norfolk, UK
28-06-12, 03:03 PM

Dont let one woman get you down.

If someone walked into House of Fraser and said 'Primark only charge 10 for their dresses, just thought i'd let you know' what do you think they would do? They centainly wouldnt panic and think they should lower their prices to the same as Primark.

If you offer a good service, you charge for it and bugger what everyone else charges.
Reply With Quote
  (#7) Old
Geek
 
laura1201's Avatar
laura1201s head weighs 8lbs
Posts: 139
Join Date: Nov 2011
Location: Scotland
28-06-12, 03:27 PM

Aw thank you so much for the words of encouragement, feel soooo much better already! And yous are right, who cares what one silly woman thinks, my prices are there for a reason, and a good one at that! Phew, thanks guys
Reply With Quote
  (#8) Old
Geeky
besthands is not bad. They're just drawn that way
Posts: 186
Join Date: Mar 2012
Location: Illinois, U.S.A.
28-06-12, 03:36 PM

When the ladies notice lifting, lumpy, bumpy, no hand massage, and feeling rushed, limited hours, and cheap product they will be realize YOU are the techs chair they should be sitting in. Steer the course hon. just keep pushing on as you do now and you will be noticed as the professional that you already are!
Reply With Quote
  (#9) Old
Geek
 
laura1201's Avatar
laura1201s head weighs 8lbs
Posts: 139
Join Date: Nov 2011
Location: Scotland
28-06-12, 04:32 PM

Thank you! You're so right, I just get worried because even though I've not been doing this long I still have my quiet days and wonder if I'm doing something wrong but it does take time, just have to keep telling myself that!
Reply With Quote
  (#10) Old
Freaky geeky
 
Haircutz's Avatar
Haircutz wants to hold the world to ransom for.... 1 MEEELLION DOLLARSHaircutz wants to hold the world to ransom for.... 1 MEEELLION DOLLARSHaircutz wants to hold the world to ransom for.... 1 MEEELLION DOLLARSHaircutz wants to hold the world to ransom for.... 1 MEEELLION DOLLARSHaircutz wants to hold the world to ransom for.... 1 MEEELLION DOLLARSHaircutz wants to hold the world to ransom for.... 1 MEEELLION DOLLARSHaircutz wants to hold the world to ransom for.... 1 MEEELLION DOLLARS
Posts: 1,251
Join Date: Aug 2011
Location: Bristol, UK
28-06-12, 07:12 PM

Seriously, mums at the school gates gossip about each other and not the local nail techs, lol. I really wouldn't give it another thought.
Reply With Quote
  (#11) Old
Geek
 
laura1201's Avatar
laura1201s head weighs 8lbs
Posts: 139
Join Date: Nov 2011
Location: Scotland
28-06-12, 08:00 PM

I know I was just over-thinking the whole situation! Feel much better now thanks to you guys
Reply With Quote
  (#12) Old
Massively geeky
 
Tinxy's Avatar
Tinxys head weighs 8lbs
Posts: 695
Join Date: Sep 2011
Location: Oxfordshire
28-06-12, 08:49 PM

Smile sweetly and say "yes and when Mercedes lower their prices to match Kia's I shall look at lowering my prices to those too..."
lbrown332, souz and SillyBilly heart this.
Reply With Quote
  (#13) Old
Geek
 
laura1201's Avatar
laura1201s head weighs 8lbs
Posts: 139
Join Date: Nov 2011
Location: Scotland
28-06-12, 08:57 PM

Quote:
Originally Posted by Tinxy View Post
Smile sweetly and say "yes and when Mercedes lower their prices to match Kia's I shall look at lowering my prices to those too..."
That's a great answer! Really wish I'd thought of that at the time! Lol
Reply With Quote
  (#14) Old
Massively geeky
 
Tinxy's Avatar
Tinxys head weighs 8lbs
Posts: 695
Join Date: Sep 2011
Location: Oxfordshire
28-06-12, 09:48 PM

Being married to my husband has trained me in the martial art of "vicious snappy replies"
He's the master... I'm the pupil lol
Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





© 1997-2014 Sweet Squared LLP