I kind of chuckled at the irony of eBays email sent to me today whinging about unfair trade. The email links to an online petition to get the powers that be in the EU to 'lighten up' regarding its position on Intellectual Property (IP) holders rights to prevent eBay from allowing sales of goods covered by IP.

There have been a couple of significant lawsuits against eBay in the EU successfully won by IP holders in recent years. Specifically Louis Vuitton was awarded €40 million in damages...

I was re-reading (for about the 4th time) a book by Michael Gerber called “The E-Myth Revisited”. For those of you that have not been exposed to this superb book, E-Myth is the ‘Entrepreneurial Myth’ that if you are good at what you do, you will be successful running a business based around those skills. For example; Sally is a great nail technician – she should start “Sally’s nail salon” or Bob is a great electrician so surely he should work for himself and start up “Bob’s Sparky Services” as that...

Inspired from some of the Pm's, posts, blog comments and emails I received in response to our nomination for Supplier of the year I thought it might be kind of cool to share some of our internal memos that directly relate to customer care.

Most are simply idle thoughts or excerpts from books that we think are cool to share. Regardless, they keep us and our team focused on the same goal.

Obviously I will omit details that could put national security at risk. Let me know...

As many of you know, 2007 has been a very challenging year for Mrs Geek and I. However our dreams came true in late September when we won the distribution rights for Creative Nail Design (CND) in the UK.

As we have always loved the brand and the people associated with the company it was a very cool end to a very rocky year. We have a fantastic team behind us, a wickedly good vibe in the offices and some very cool things in store for 2008. So WE think we are rocking and rolling! How...

I just found time to read through the latest issue of Scratch magazine (Sept 07) when I came across Marian Newman's article titled 'Is the professional industry listening to the market?'. My interpretation of the article was that enhancement services are becoming less desirable while natural nail services are becoming more in demand. Knowing Marian, I am aware that this wasn't exactly what she was getting at, instead I believe that she was trying to challenge more professionals to be more pro-active...