What to do if you have a Serious Complaint? - Page 2 - Salon Geek
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What to do if you have a Serious Complaint?
geeg
03-03-07
Many of us today are on the defensive most of the time.
Not afraid to stand up for our rights.
Not afraid to complain.
More than willing to stand our own corner in an argument.

We are also quick to take offence to remarks or complaints against us or our...
  #15  
By StangGal on 09-01-08, 04:30 AM
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Quote:
Originally Posted by foxybasixs View Post
I dont know if you are aware but it is a criminal offence to record a conversation without all parties concerned knowing they are being recorded. This is why when we are trying to get through to big companies they say "This conversation could be recorded for training purposes". In big companies all conversations are recorded and just another thing that you may not be aware of but it is also a criminal offence to swear at the people down the phone. Big companys can afford the court cases so if a big company annoys you then please dont abuse the operative you are talking to as it could get you in big trouble. I know its tempting when your hackles are up. Hope this helps someone.
Sorry, but not true--- in USA the legality of recordings and the requirements of parties involved depends on each individual states law. Also said recordings "legality" may also be tempered by use of said recording, and intended or actual use, in determining if indeed "criminal". It is NOT as cut and dried as you stated, there are often many variables to be considered. Research the state statutes where recording occurred to determine guidelines of legal acceptability/liability... and there are also differences depending on media type (audio/video/both) and environment(private/public) as to expectation of privacy. Although the initial thread per tains to advice on personal mgmt of direct customer relation complaints, not on recording customers- I felt this should be clarified, as recording an abusive customer may be a legitimate tool in very extreme cases, just do your homework first. "Big Companies" do this as normal protocol, due to often there are branches in different states, so they utilize the strictest states case guidelines to serve their overall purpose, not to take on poor mannered customers-that simply wouldn't be worth their legal departments time, and a court would not appreciate such a trivial case, unless terroristic threats were stated. But hopefully no-one has to deal with that here
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