There are so many threads and posts here on the nailgeek about confidence ... or lack of it. Many say they love doing nails but then when a customer leaves, they are dreading the 'phone call' or the next rebalance because the client might complain.

Most everyone hates...

What, Gigi's compendium of useful nail advise??

this is exactly what i needed, it shall be printed off and absorbed into my brain so i can deal with situations with out the panic!

Thank you gigixx

another book!! another book!! another book!!! another book!!! another book!!!
want me to keep going?
another book!!! another book!!!

Lmao Well something like that.
You should change your user title to the nail compendium geek

And another great thread Geeg. Thanks.
D.xx

But JUDGE GIGI is so me, don't you think!!!

Oh gawd yessss

Fantastic thread thanks Geeg

Excellent post Gigi!!

I haven't experienced this yet, but I'm sure going to print it off in case it does happen!

Thanks again!

great advice thank you

Gulp yes, whatever you say

Some fantastic advice Geeg

Thanks for all your kind comments ... I hoped the article would help but how about some feedback on your own experiences and what you did that worked for you so that we can help others when it happens to them!!

By the way, I simply do not believe those who say they have never had a client complain about broken nails!!! There is not a nail technician in the world who has not had a client moan about breaking a nail.

fantastic thread!!

Your absolutely right there, Gigi.
I remember when I used to work in the salon and I had a client come in with two broken nails. She really wasn't happy as I'd only done her a new set three days previous to them breaking.
The conversation went a little like this:

Me: Hi Mrs xxxx, what seems to be the trouble here, I've heard we've had a little accident?

Client: Well I only had these done the other day, and just look at the state of these two nails!

Me: Oooh dear, let me have a look. So what exactly did you do then?

Client: Well I shut the car boot and they just came clean off!

Me: Wow I bet that was painful.

Client: Ooooh yes, it was, I almost felt sick when I did it.

(At this point she had already admitted to me that it was HER who had caused the nail to break, at this point I began to sympathise with her.)

Me: You know, it happens to the best of us, I've done it myself a few times. You know how I stopped it from happening? I realised that by handling things a little differently, I was able to cope with waring enhancements. For instance using the pads of your fingers. It's amazing the difference it makes.
Any way easily fixed. I tell you what I'll do, I'll replace these nails and take the length down a little until you get use to them.

Client: Oh thanks Jules, I'll really try to be more careful.

Me:Good for you, because if you don't you'll have me to deal with!! (Joking fashion)

(I found that by firstly by assessing the situation, then sympathising, then coming out with a solution, was the best way to deal with the situation. Topped off with a little humour to finish, therefore bonding with the client.)

Just to add, this client was a new client at the time so being diplomatic really helped.

THE END