There are so many threads and posts here on the nailgeek about confidence ... or lack of it. Many say they love doing nails but then when a customer leaves, they are dreading the 'phone call' or the next rebalance because the client might complain.

Most everyone hates...

Have just read this article, this is invaluable advice. Thanks Geeg.

I have my new reply!!!.... "aww darlin', at least it's just a broken nail, not a broken arm! I can't fix a broken arm but I can do a great repair for you "

Before I became a nail tech I did have a nail ping off on me. It was when I had tips applied with acrylic instead of adhesive, and it literally just popped off clean and simple the very next day. I know I did nothing to make it happen. The young lady was using a new technique on me and had not mastered it yet. So, I try to remember not to jump to the conclusion that I am a perfect tech either. I know as I grow in this art that I will make mistakes, but I prefer to see them as learning tools. So I do ask for feedback, and I do reward "good" customers with free nail art or other special treats as I am building clientelle. I make sure they realize this is a gift from me "today" so they will not expect it forever for free.

I think the original post is great and I will print it off to refer back to it on those crazy days when everyone seems to be a complaint in waiting... but I really don't think coming across snarky and blaming the client will work for me. I'd rather think we are in this together.... and it's all going to be OK, even if it does mean repairing a few bitten nails or crushed pinkies. In the long run, you retain a client and your pride.

Thank you sweetie, very interesting read x x x x

A good bit of advice I hope the nail techs on here and the beauty therapists will use this valuable advice.

Always believe in yourself too.

thanks gigi!
that is great advice, i feel more confident already by just reading that! xx

brilliant tips/advice, I shall be remembering this for in the future

Oh that was so wonderful.
That advice felt like a mother's arms wrapping around her upset child,(child being me as I've recently been a bit down on myself, what with my lack of confidence and not believing in myself) but you've kissed and made better.
I'm learning nails and quite new to this site and loving all the wonderful advice given.
Thankyou!