Delivery hell

hippy-chick · **Delivery hell -** 17-12-10, 07:33 PM

have had a hard time with a company not deliverying a birthday present in time, the communication has been part of the problem, they just haven't communicated, when I've rang them up to chase it I have just got "sigh" "adverse weather" "try again", do companies not realise how damned frustating this is!

Anyway, rant over, my question is, is everyone having a hard time at work or home waiting on orders that may not arrive on time and what are you going to do about it?

Beauty Within · 17-12-10, 07:38 PM

Yes I was waiting for a minx order for a client tomorrow morning and it hasn't arrived. I spoke to a lady today who order a party dress for her Xmas do tonite and it hasn't arrived
A lot of people have had same problem by the sounds of it
I no how you feel I am loosing custom because of the post.

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SJK · 17-12-10, 08:16 PM

Having lots of problems at the moment. I think it's a combination of the unexpected weather conditions, the Christmas rush, and delivery companies not putting in the extra staffing that they should.

We're moaning about it this year but every year on the news we hear, "Internet orders may not be received in time for Christmas.

I'm not unreasonable in expecting something I order at 7pm one night to be on my doorstep at 9am the next morning. However, I do expect things to be here when they are supposed to be, and it isn't happening at the moment.

hippy-chick · 17-12-10, 08:16 PM

the knock-on effect is shocking.
I've had to buy another present which cost £250, this was my money to pay for food and entertainment over the christmas period. I now have not got that money.

the company is enjoying interest on my money that they have banked and I have to wait for a refund which is 5-10 working days on return of item.

So, looks like I'm not eating or having "fun" until mid January.

hippy-chick · 17-12-10, 08:21 PM

Quote:

Originally Posted by SJK

Having lots of problems at the moment. I think it's a combination of the unexpected weather conditions, the Christmas rush, and delivery companies not putting in the extra staffing that they should.

We're moaning about it this year but every year on the news we hear, "Internet orders may not be received in time for Christmas.

I'm not unreasonable in expecting something I order at 7pm one night to be on my doorstep at 9am the next morning. However, I do expect things to be here when they are supposed to be, and it isn't happening at the moment.

When I bought my item is stated 3 days. I bought it on tuesday expecting it to be delivered by Friday. Son's birthday was Wednesday.
Guess who spent a fraught weekend on the end of a phone, had a few tears of frustation and upset, loss of sleep.
Now I have to wait until the company state THEY have received the item, and then it will be 5-10 days.

The companies AS SOON AS THEY REALISE a backlog is being created, should state on the website that, not boast 3 days delivery. I only ordered it online as it was £17 cheaper and I was watching the pennies!
oh hindsight.

hippy-chick Grand Geek Posts: 5,046 Join Date: Sep 2007 Location: www.guruholistictraining.com	Delivery hell - 17-12-10, 07:33 PM have had a hard time with a company not deliverying a birthday present in time, the communication has been part of the problem, they just haven't communicated, when I've rang them up to chase it I have just got "sigh" "adverse weather" "try again", do companies not realise how damned frustating this is! Anyway, rant over, my question is, is everyone having a hard time at work or home waiting on orders that may not arrive on time and what are you going to do about it?

Massage, Holistic & Brow professional

Beauty Within Geeky Posts: 191 Join Date: Dec 2010 Location: Lancashire	17-12-10, 07:38 PM Yes I was waiting for a minx order for a client tomorrow morning and it hasn't arrived. I spoke to a lady today who order a party dress for her Xmas do tonite and it hasn't arrived A lot of people have had same problem by the sounds of it I no how you feel I am loosing custom because of the post. Sent from my iPhone using SalonGeek

Hair, Nail, Beauty, Tanning, Waxing, Makeup, Brow & Lash professional

SJK Addicted to pilates geek Posts: 2,511 Join Date: May 2010 Location: Bedford	17-12-10, 08:16 PM Having lots of problems at the moment. I think it's a combination of the unexpected weather conditions, the Christmas rush, and delivery companies not putting in the extra staffing that they should. We're moaning about it this year but every year on the news we hear, "Internet orders may not be received in time for Christmas. I'm not unreasonable in expecting something I order at 7pm one night to be on my doorstep at 9am the next morning. However, I do expect things to be here when they are supposed to be, and it isn't happening at the moment.

Hair, Nail, Beauty, Holistic, Waxing & Makeup professional

hippy-chick Grand Geek Posts: 5,046 Join Date: Sep 2007 Location: www.guruholistictraining.com	17-12-10, 08:16 PM the knock-on effect is shocking. I've had to buy another present which cost £250, this was my money to pay for food and entertainment over the christmas period. I now have not got that money. the company is enjoying interest on my money that they have banked and I have to wait for a refund which is 5-10 working days on return of item. So, looks like I'm not eating or having "fun" until mid January.

Massage, Holistic & Brow professional