I live in the west midlands and we only charge at present for a cut and finish from £10.00

This is due to us being a new salon and trying to build up a good client base

I go to a posh salon locally, they do a lot of celebs, as well as being a bit of a celeb themselves!!
£37.90 for a trim & finish, or £47.90 for a restyle and finish. Colour, cut & finish can be £120+ depends on how many colours and length of hair.

I go every week (my treat to myself after a 50+ hour week) for a blowdry at £25.90..... its exspensive but I love how my hairdresser does my hair, I've got thick natural very curly hair, and want sleek, smooth hair with volume, done with a hairdryer not straighteners ...that lasts!

Just the haircut thing? about £12 I think, but that's was a couple of years ago
Now I get 2-3 natural looking highlights and cut for £60, mobile hair colourist who I would recommend to anyone, I was quite worried about colouring my hair after seeing others hair and bad salon experiences, but shes great!

I sense your annoyance , but remember the stylist is still using a whole (cutting) appointment slot and they have to charge for their time - most are on minimum wage, they see only a very tiny part of your £30.

hi there
we charge £18.50 for students and £20.50-£24.50 normal price. my salon is on the outskirts of Birmingham in quite a run down area, but we're always busy because we're so nice (maybe) I always wonder if i should put my prices up but it's scarey i always think clients will go elsewhere if i'm more expensive!

I live midway between Newbury and Basingstoke, and the prices around here would make your eyes water!
A c & b costs a minimum of £37 depending on the staff grade, add highlights to that and you're over a ton.
A friend went to v posh, v high profile salon in London and was treated to a shocking experience. The stylist was on his mobile the entire time, and even nicked her ear because he was more interested in his phone conversation than her. She had her head scalded because there was a fault with the thermostat, and was charged extra for a glass of water!
This all cost her £160. And the haircut was truly the worst I've ever seen her have.
I agree wholeheartedly with the "your 3 o'clock is here" thang. I had that happen to me once and I said "and your 3 o'clock is leaving. How very rude you are!"

I struggle to understand a couple of things. Without customers we have no business. Does it not behove us to treat them such that they want to come back again and again?
As customers ourselves why do we put up with shoddy service? I have no compunction in letting businesses know if I'm not happy with their service, while remaining polite, factual and calm. However, on occasion I have actually said to some surly, gum chewing, disinterested girl/chap, "could we just remind ourselves of which one of us is paying your wages?"
I abhor poor customer service, and I sing from the rooftops when I receive really good service!

Hi

Yes this is my dilemma at the moment hence the poll i have decided to up my prices this year by 20% in a structured bi-annual move hoping they won't notice

1st April my prices rise by 10% then again 1st Oct by another 10% this is only hair though.

Beauty prices are a different thing, its so cut throat! There is a salon about a mile away doing nails for £20!!! There are so many salons around me and i like to stay competitive piecewise. Loads of Mobile's popping up then popping off again too.

Still back to hair............ as i haven't raised my prices for getting on for 2 years i don't think 20% is too outrageous.... what do you guys think?

As to the 3 o'clock thing yes that is very rude, one of my staff said that to me the other day and did she get a telling off! I must take some responsibility though as she is new i need to give her some of my customer care training i think!!

ooh i cant beleive people refer to clients as a 3 / 4 o clock etc... thats pretty bad aint it ! we were always taught its mrs xxxxxx , mr xxxxxx, miss xxxxx,
its like saying ooh your pedicures here , it just sounds awful dont it ?

Something else that sets my teeth on edge is when you get to the reception desk and say that you're here for your appointment with (insert therapist's name) at x o'clock, and then they say "oh yes, you're here for a brazilian, aren't you?" It's usually at this point that everyone at the desk looks up, and on one notable occasion one girlie said "oooo you're brave, I wouldn't let anyone put hot wax near my f*nny" (her expression, not mine!)
Imagine the shame. I was furious!

You know what ladies i think this topic deserves its own thread :wink:

I'm a hairdressing tart too I'm afraid but I ticked "£30+", as in Leeds it seems there are very few places that charge less than about £25, even dodgy backstreet barber types! I am currently alternating between swank salon in town (£45ish for cut & finish) and the odd trim at a salon near my house, I go with my hair wet and leave with it wet and pay £10! The stylist there is a lovely lady and perfectly competent but I have awkward hair, and the expensive dude is brilliant. I have to say that customer service is a biggy with me, I don't care if you only charge £15, if I think you're rude I won't come again, but even if the haircut is a bit dodge you can get repeat business from me for being nice.

Down south where I live it's pretty average to pay £35-£40 and that's not for the top stylist either.

Ah, Leeds!
Do you know of WestRow salons?

This is a good point and relating to client confidentiality. Many of my clients are known to each other, as they are part of the social group, but unless a client has mentioned to the others that she has been to me, I wouldn't dream of telling anyone else. it's a bit like medical confidentiality in my eyes!