Originally Posted by Bryony

Hi Samantha,

Long time no speak, hope you are well.

Can I just point out that I ordered some stuff from Leeds last week and they CAN'T (or won't) deliver to Australia, so this doesn't help....

I emailed you sales team and asked if I could have a regular UK county code phone number that I could call to place an order, as the website only quotes an 0845 number for ordering, which costs me an arm and leg from here (with a regular number as you have given above I can use Skype). I was told they couldn't give me another number as I couldn't order from Australia as they were only allowed to ship within the UK (which didn't answer my question and didn't apply in that instance as fortunately I had someone coming out to see me in Oz so wanted the stuff delivered to a UK address anyway!)
As I wanted delivery within the UK in the end I found an 0113 number elsewhere on the website which I used and asked to be put through to sales. Once I'd made the order for UK delivery I then asked if my address on the system could be changed to my new address in Australia, but again was told No, as you can only deliver inside the UK....

So either your sales team need to be advised differently or you are mistaken in thinking they will deliver to addresses over here.

I have been to my local distibutor (when I say local, I mean about 45 mins drive away, the next nearest is about an hour and a half!!) and they do not have Popits, they stock only a very limited supply of Creative products (i.e only sell 3.5oz Solar Butter when I have a client who loves it and would like the 7oz size - guess what I ordered from the UK....)

I can understand Leeds not being able to ship flammable goods overseas, but items such as files, Popits, etc. it would be useful to be able to order from the UK as these are either unavailable from the Australian distributors and/or the distributors are so few and far between that travelling to them is a big cost and inconvenience in itself.

Thanks,

Bryony