Life is SWEET for the UK and Ireland! - Page 11

ValencianNails · 20-10-07, 06:56 PM

Quote:

Originally Posted by lusious30

I'd just like to reply to that......

After calling CND in Manchester and ordering some stock i was bluntly told it was not part of and nothing to do with Sweet Squared. Who am i supposed to believe???
You believe Samantha Sweet when she writes on this public forum who the sub distributors are.

As to how they can make it up to us? Well it should be EXPECTED that they will be the best distributors.
I have lost money, time and stress over this as have many others, either the American CND or Sweet Squared should come up with some kick ass offers as a notable gesture of good will and as way of an apology.
That has nothing to do with this site and I suggest you take that up personally with CND USA.

As regards to the apology. I don't' come on here very often and quite frankly have better things to do than read post after post of mind numbing, pointless subjects.
That makes me question why you come on here at all!
Haven't you ever wanted to pass some of your knowledge on to technicians who are having a couple of application problems or are looking for advice regarding training?

I'm only writing this because i am so infuriated with it all. CND USA or UK should have made a public apology in some way, eg, magazine or flyer. Not on a website that not everyone knows about.
Regardless to whether you think they should apologise or not, as representatives of the old and new company it is their duty to. Because whether it is their fault or not, they are representatives of that company!
Again, this is not the place to be discussing those issues!

We are in business. not to make friends. They wouldn't be doing this either if they weren't making money.

I think CND is one of, if not the best on the market from wear ability to marketing and how good the product looks. I also think that Sam and Samantha are amazing at what they do and also the other ambassadors too. I just can't help feeling so let down and that they (CND USA/UK) aren't really that bothered.

If you think that CND is one of the best on the market then why the onslaught?
It just doesn't make sense.

Here are the contact details for CND USA, I'm sure they'll be happy to answer your queries.

Login - CND
CND, Inc.
1125 Joshua Way
Vista, California 92081
Hotline hours are Monday-Friday
8:00 a.m. to 5:00 p.m. PST.
1-800-833-NAIL
(1-800-833-6245)

dee · 20-10-07, 07:04 PM

well said hun

Katmoz33 · 21-10-07, 01:40 PM

soooooo glad everythings getting back to normal (well kinda but better!)
im really please that the sweets are back and geeg.. im sure you will make a better job than anyone else would! all the best see you soon

leah82 · 21-10-07, 02:24 PM

Glad things are getting better for all you CND techs!!! All the best for the future to Sweet Squared!!

Saver · 23-10-07, 02:45 PM

I haven't read all of the post, but does anyone know if they will honour any discounts that people had with their old accounts with Hyperion?

Bagpuss · 23-10-07, 05:39 PM

discounts !!! what discounts !!...

x

oey · 23-10-07, 06:11 PM

Quote:

Originally Posted by Bagpuss

discounts !!! what discounts !!...

x

You beat me to it Angie - so how did you get this discount then!

Mrs Geek · 23-10-07, 07:11 PM

I am not sure as to what discounts anyone is referring to (ha ha Amber), but let's get this one straight off the bat. There are NO 7, 14, 30, 60 day accounts - NONE!! Any payments are proforma on debit / credit cards. As an FYI, if anyone wants 30 days... Visa / MC give you 30 days immediately.

We have no intention of seeing what happened to HG happen to us and everyone has been totally fine about it. Another thing we have changed is cheques. If a cheque is sent, goods won't be dispatched until the chq has cleared. If someone pays by chq in one of the Nail Shops, they must have a card to guarantee it; if it is a business card, we will take a personal Visa number on the back (just in case). We have had no problems thus far but it is very important to us moving ahead that we get this right.

Funnily enough, the only people who have seriously been annoyed by this, are the people who have a, shall-we-say 'jaded history' with HG. We are not prepared to take chances right now, but in time, we may be able to be a little more relaxed. Hope this helps answer some questions.

~shelley~ · 23-10-07, 07:20 PM

Ive been off the scene for a while on Maternity leave but its great news to come back to.

I wish you all the luck in the world (not that you will need it) & im really, really happy for everyone @ sweet squared!!

xxxx

florence2004 · 23-10-07, 08:51 PM

Quote:

Originally Posted by oey

You beat me to it Angie - so how did you get this discount then!

I used to get 6% discount from odering through one stop nail shop at Salisbury but only if I asked it was automatic - if I ordered from HO then I didn't get one

lotus blossom · 23-10-07, 08:57 PM

ive just took my first delivery from sweet squared,, quick delivery, all in stock, new enamels range too ( yum yum) and somethings were slightly cheaper aswell,

all in all its good news all round, and i got a lovely card thanking me for staying with creative, proudly placed on my nail desk!!
thanks samantha xxxxx

Bagpuss · 23-10-07, 09:01 PM

can we expect a new catalogue sometime soon Samantha...??...

ValencianNails · 23-10-07, 09:05 PM

Quote:

Originally Posted by lotus blossom

all in all its good news all round, and i got a lovely card thanking me for staying with creative, proudly placed on my nail desk!!

It's the little things that make all the difference

Cathie! · 23-10-07, 10:20 PM

Do we do our customers nails 'on account'? I don't.....I've always paid up front for my supplies and wouldn't expect to do anything less, as I expect my clients to do.....I know where I am with MY business then, I ain't in debit to another company, unless it's my credit card and then that's my problem!

Bagpuss · 10:25 AM

Quote:

Originally Posted by debbie easter 1

I hope this makes sense.

so are you one of the mini sweet shops...

xx CND Sub Distributors & Ambassadors

wishing you all the luck xx