Can't cope with appointment requests coming from all directions

crystaltash

Hi geeks.
Need a bit of advice. I am constantly trying to keep up with clients trying to make appointments via email, Facebook and text. I know it's not convenient for some people to ring the salon at certain times, but it's Gettin to a pout where I can neither keep up, not cope with these requests coming from so many different places. In trying to help my parent smile house at the minute and I can't remember half the things clients are wanting.
Do u have any advice as to how to deal with this? It's turning my brain to mush!

BBH Salon · 18-06-12, 06:23 PM

Organisation. I would start with the Facebook requests and tell all clients to inbox you enquires otherwise any posts on your wall will be ignored. I'd get a separate mobile for clients to contact you on. Have a price list in front of you for reference , and a booking sheet with individual slots

take name and numbers

Lush-Lash · 18-06-12, 06:25 PM

Quote:

Originally Posted by BBH Salon

Organisation. I would start with the Facebook requests and tell all clients to inbox you enquires otherwise any posts on your wall will be ignored. I'd get a separate mobile for clients to contact you on. Have a price list in front of you for reference , and a booking sheet with individual slots

take name and numbers

I agree with this. x

Debs001 · 18-06-12, 06:31 PM

Diary! Have it to hand wherever you go, I then transfer all my appointments into my phone diary with alerts, don't confirm any appointments until your sat down with your diary.

jacquelineanna · 18-06-12, 06:41 PM

Choose the one source which works for you and use it.

I am salon-based and for me it's the phone.

Or you could continue to use Facebook and Email but with clear instruction that you will check these once or twice per day at (say)08.30am and 8.30pm

Can they cancel appointments via these written mediums?

Once a client feels they can cancel an appointment at midnight for 10:00am the next day via Facebook I can only see trouble ahead.

You need to take control and have some structure.

Good luck

Jacqui xx

Debs001 Freaky geeky Posts: 1,229 Join Date: Jun 2011 Location: cardiff	18-06-12, 06:31 PM Diary! Have it to hand wherever you go, I then transfer all my appointments into my phone diary with alerts, don't confirm any appointments until your sat down with your diary.
	Loveleelady hearts this.
Nail, Tanning, Waxing & Lash professional

crystaltash Massively geeky Posts: 598 Join Date: Jul 2005 Location: Comber	Can't cope with appointment requests coming from all directions - 18-06-12, 06:07 PM Hi geeks. Need a bit of advice. I am constantly trying to keep up with clients trying to make appointments via email, Facebook and text. I know it's not convenient for some people to ring the salon at certain times, but it's Gettin to a pout where I can neither keep up, not cope with these requests coming from so many different places. In trying to help my parent smile house at the minute and I can't remember half the things clients are wanting. Do u have any advice as to how to deal with this? It's turning my brain to mush!

Nail, Beauty, Massage, Holistic, Tanning, Waxing, Makeup, Brow & Lash professional

BBH Salon Very geeky Posts: 415 Join Date: Sep 2010 Location: England	18-06-12, 06:23 PM Organisation. I would start with the Facebook requests and tell all clients to inbox you enquires otherwise any posts on your wall will be ignored. I'd get a separate mobile for clients to contact you on. Have a price list in front of you for reference , and a booking sheet with individual slots take name and numbers

Hair professional

jacquelineanna Grand Geek Posts: 5,320 Join Date: May 2010 Location: hampshire	18-06-12, 06:41 PM Choose the one source which works for you and use it. I am salon-based and for me it's the phone. Or you could continue to use Facebook and Email but with clear instruction that you will check these once or twice per day at (say)08.30am and 8.30pm Can they cancel appointments via these written mediums? Once a client feels they can cancel an appointment at midnight for 10:00am the next day via Facebook I can only see trouble ahead. You need to take control and have some structure. Good luck Jacqui xx

Nail, Beauty, Massage, Tanning, Waxing, Makeup, Brow & Lash professional