BotoxBoy
Well-Known Member
Ok,
I probably did a bit of a daft thing and gave a really big discount to two clients who approached me saying we normally pay 'x' price for one area of botox.
At first I said I was unable to match this but on further thought I felt that because there were two of them together I would do the discount thinking they could become repeat customers.
However, one of them couldn't make the appointment but I still gave the heavily discounted price to one of them.
He came back two weeks later for review and the results were excellent! He had a really wrinkled forehead and the results was better than I expected. There was a few small movements so I topped him up with a bit more botox and was pleased with how it all went.
The client seems a really nice guy and we got on well and he'd text asking about getting treatments done for friends etc.
However...
I got a text today saying 'is it normal for the treatment to wear off so fast?' - He had his treatment completed almost exactly a month ago now and he feels some of the movement has returned.
I've treated over a hundred clients this year and this hasn't happened to anyone before. Results with botox vary from person to person and particularly men with greater muscle density tend to need more product and get a shorter lasting result.
The issue is that botox permanently blocks the nerve in the muscle it is injected into and it is only the regrowth of new nerve fibres which return the muscle function which makes it 'wear off' so if he had such a good result initially then I'm not totally sure why movement has returned so soon.
Anyway... I've said I will review him in the clinic next week to see how much movement he really has got.
My issues are that because the treatment was initially discounted and its been a while since then if I did a free top up then it would be like a new treatment and I would obviously make a loss.
If I charge him I suspect he would refuse to pay as he is a 'deal chaser' which I'm learning that these aren't the best customers anyway and that's why we haven't done many of this sort of thing.
So........What to do?!
Top up for free, hope for repeat business and referrals?
Charge for a top up and probably lose the client?
I probably did a bit of a daft thing and gave a really big discount to two clients who approached me saying we normally pay 'x' price for one area of botox.
At first I said I was unable to match this but on further thought I felt that because there were two of them together I would do the discount thinking they could become repeat customers.
However, one of them couldn't make the appointment but I still gave the heavily discounted price to one of them.
He came back two weeks later for review and the results were excellent! He had a really wrinkled forehead and the results was better than I expected. There was a few small movements so I topped him up with a bit more botox and was pleased with how it all went.
The client seems a really nice guy and we got on well and he'd text asking about getting treatments done for friends etc.
However...
I got a text today saying 'is it normal for the treatment to wear off so fast?' - He had his treatment completed almost exactly a month ago now and he feels some of the movement has returned.
I've treated over a hundred clients this year and this hasn't happened to anyone before. Results with botox vary from person to person and particularly men with greater muscle density tend to need more product and get a shorter lasting result.
The issue is that botox permanently blocks the nerve in the muscle it is injected into and it is only the regrowth of new nerve fibres which return the muscle function which makes it 'wear off' so if he had such a good result initially then I'm not totally sure why movement has returned so soon.
Anyway... I've said I will review him in the clinic next week to see how much movement he really has got.
My issues are that because the treatment was initially discounted and its been a while since then if I did a free top up then it would be like a new treatment and I would obviously make a loss.
If I charge him I suspect he would refuse to pay as he is a 'deal chaser' which I'm learning that these aren't the best customers anyway and that's why we haven't done many of this sort of thing.
So........What to do?!
Top up for free, hope for repeat business and referrals?
Charge for a top up and probably lose the client?