Hi ladies, I need your help! I'm a mobile beauty therapist and my business is now taking off which I'm pleased about. An issue that I'm having is that recently clients have been cancelling bookings quite last minute, one has even cancelled as I've got to the house (nightmare!) I don't want to charge a cancellation fee as I think it's a bit too early but what can I post to social media/ clients booking in to put the message across to let me know more in advance about cancelling, without sounding bitter etc? NB I send a confirmation message the day before each client. I'm at my wits end.