girlie
Well-Known Member
Hi Geeks,
So today I had client in who booked for her nails and facials for her and her mum...value of booked treatments would be £79.
Two days before appointment I text client an appointment reminder to which she replied "great we are looking forward to coming!"
This morning client arrived on her own stating her mum "couldn't make it, sorry"...so I lost out £28 for the facial not carried out.
This happens occasionally when clients get carried away booking treatments they'd like but when it comes to it often can't afford or decide against, however it means that last minute I'm out of pocket and it's too late to fill the appointment!
So,I thought I'll have to start taking deposits...BUT,even if I'd taken a 50% deposit of £40 upon booking,surely then the client would just pay the balance of her £56 for treatments carried out...so I'd still lose the £28!?
Am I being daft or missing something here,how do you all deal with this issue?? I will add a polite notice to my online page and maybe a little note stapled in pricelist perhaps??
Thank you xx
So today I had client in who booked for her nails and facials for her and her mum...value of booked treatments would be £79.
Two days before appointment I text client an appointment reminder to which she replied "great we are looking forward to coming!"
This morning client arrived on her own stating her mum "couldn't make it, sorry"...so I lost out £28 for the facial not carried out.
This happens occasionally when clients get carried away booking treatments they'd like but when it comes to it often can't afford or decide against, however it means that last minute I'm out of pocket and it's too late to fill the appointment!
So,I thought I'll have to start taking deposits...BUT,even if I'd taken a 50% deposit of £40 upon booking,surely then the client would just pay the balance of her £56 for treatments carried out...so I'd still lose the £28!?
Am I being daft or missing something here,how do you all deal with this issue?? I will add a polite notice to my online page and maybe a little note stapled in pricelist perhaps??
Thank you xx
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