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Rebecca
hi everyone,
Looking for some advice I am a fully qualified extensionist and have been mobile for around 4 years now. I fitted half a head of extensions on April 20th and the client was happy at the time.
I received a polite message a few dats ago stating that she was having a few headaches and her hair had snapped and If I would advice removal. I adviced removal for £40 and she asked what pre bonds had been used which were Italian keratin.
I then received a message last night stating that a friend who used to fit extensions was trying to remove using acetone with no luck and I explained a hair extension remover was required as keratin had been used and acetone would not work.
This morning I received a terrible review on my Facebook page and she demanded a full refund stating she had scabs on her scalp and the bonds were disgusting.
I asked for pictures which she sent and I have attached but the extensions were not like this when I left and I believe this photo has been taken whilst using the acetone although she says the photos were taken before.
She has then posted my page and my personal profile on her Facebook and asked everyone to share stating I am a cowboy and not to be used. I am such a worrier that I have caved and gave her a full refund and she has removed the post. I am now fearful that she may repost the slander any advice?
Looking for some advice I am a fully qualified extensionist and have been mobile for around 4 years now. I fitted half a head of extensions on April 20th and the client was happy at the time.
I received a polite message a few dats ago stating that she was having a few headaches and her hair had snapped and If I would advice removal. I adviced removal for £40 and she asked what pre bonds had been used which were Italian keratin.
I then received a message last night stating that a friend who used to fit extensions was trying to remove using acetone with no luck and I explained a hair extension remover was required as keratin had been used and acetone would not work.
This morning I received a terrible review on my Facebook page and she demanded a full refund stating she had scabs on her scalp and the bonds were disgusting.
I asked for pictures which she sent and I have attached but the extensions were not like this when I left and I believe this photo has been taken whilst using the acetone although she says the photos were taken before.
She has then posted my page and my personal profile on her Facebook and asked everyone to share stating I am a cowboy and not to be used. I am such a worrier that I have caved and gave her a full refund and she has removed the post. I am now fearful that she may repost the slander any advice?