Hi all! I am in the process of taking over my mums salon now that she is part time retired. Our salon has been trading for a whopping 18 years now and overheads these days certainly aren't what they were 18 years ago. We are very fortunate to be busy and have some lovely clients, from the little old lady who lives round the back to the young girls blowing all their disposable income on extensions! We appreciate every single customer, but sometimes the line gets blurred between friendship and clients, we really do think of them as friends. Long story short, my mum is very old school, and undercharges a LOT of clients who have been coming for nearly 18 years. Many of them are there every week. There are 2 men that pay £2 for a haircut lol There is one lady who has her hair coloured every 2-3 weeks for £16 inc cut, sometimes she has a full head of highlights for this!! There is one lady that pays £10 for a perm Some women come in for a colour and say at the till after the service 'can I drop the money up next week' which my mother will say yeah thats fine!! ...they will come back but will not mention it and my mum feels too bad to bring it up. I on the other hand am beginning to have a reputation as a bit of a money grabber, but in reality it would be nice if the rent was paid on time!!! I have been thinking of telling these clients in a polite way that from 1st of Jan everyone pays the same. And see where it goes.. I was thinking of putting posters, a post on fb etc, but i worry this will upset some people who have been coming for 15odd years but pay full price.. What do I do? I drive a 1.2 fiesta and I'm 27 still living at home surely these clients can recognise that I don't just think of them as £ signs but more that I don't want to have to worry about paying our bills!! How can I navigate this tricky situation and retain these clients?