Jake nattrass hair
Well-Known Member
Hi everyone. What is your policy on no show clients? Buisness is doing really well and we have many regular clients who never miss apps. However we are finding as I advertise my work on social media a lot I get responses about appointments and bookings via social networksites.
However I have found that it's mainly those people who have booked via social networksites that sometimes do not show up to there appointments... I had a lady not show up for a full head foils, toner cut and blowdry apppintment (over 3 hours worth of time) and previous to this people who had booked in for colours.
Do people take deposits upon bookings? I think I am going to start doing this for all new clients as it's getting too regular an occurrence now.
However I have found that it's mainly those people who have booked via social networksites that sometimes do not show up to there appointments... I had a lady not show up for a full head foils, toner cut and blowdry apppintment (over 3 hours worth of time) and previous to this people who had booked in for colours.
Do people take deposits upon bookings? I think I am going to start doing this for all new clients as it's getting too regular an occurrence now.
. I've just had a cancellation tomorrow (so annoying) didn't take a deposit because it's a bridal party member of a very loyal customer and now I totally regret it because I'm out of pocket as it's too late to fill the space!
