Ljw88
Active Member
This is my first thread so i will be as brief as i can.. Just need to vent a little and maybe make sure im not the only one!!
Ok so i have recently become self employed for the first time, and am renting a small room in a hairdressing salon. Things are going quite well so far, as far as i can tell anyway! Still working on building repeat clients. Most of my clientelle are lovely...
However i do have certain clients that i dread coming! They turn up late, bring children who wreck the place, complain about the price and generally be rude!
Now on a daily basis i do my best to smile and remain professional at all times... As any therapist would!!
But yesterday a client text me to arrange another apt.. She is quite abrupt generally but in her text she said 'make sure u dont have anyone in straight after me' this made me so mad!! How can someone seriously have the nerve to say tht?!
She is making reference to the last time she was here, it was a friday.. I was fully booked, she turned up 10 mins late and was then annoyed when i told her i wouldnt have time to do gel nails with her manicure, it would have to be polish instead... To which she said ' oh skip a different part and do the gels'
So.. I omitted the massage and made more time for her gels!! Obviously this made her feel rushed, but i dont want to run her apt late, and keep clients back who do turn up on time!!
So i thought long n hard and decided not to text her back until i had calmed down! Then i replied to say i had an apt at the time she requested and she wouldt be rushed if she was there at that time! To which she replied, oh i didnt like my nails last time... I know in my heart there was nothing wrong with her nails... This is obv an attempt to make me feel bad?!
What i really wanted to say was your welcome to come on a tuesday when im much less busy but i refrained! It just upset me that ppl can be so rude!!
And another client last week, text to say can i have gel nails, ebw and a hollywood wax and can i pay £xx??well below the stated prices!! So i replied to say yes u can have those things but it will be £xx. My prices are very low and reasoneable!! She couldnt get it anywhere for the price she stated! So she text back to say ok thts fine can i book in? So i booked her in.. But on the morning of the apt she text to say ' oh i wont have time or any of that today, i may pop in for the ebw'
This upsets me when people assume its ok to text at the last minute and cancel as if my time is worthless! ANYWAY... so she popped in at the time her apt was supposed to be at... She had to wait as i had taken another apt as she didnt give a time tht she would pop in! Then, to my amazement.. She came in and said oh look what happened, showin me her nails, i went to a girl this morning to get gel nails and look what she did they were terrible and i made her take them off... Her nails were left in such a state!! The girl was only charging her £12! I had already done her gel toes and she was looking for her fingers to match... But obv for £12 this girl was not using quality products (i am) so they were not the same!
So she then said to me... Oh u have to fix them! (ehh no i dont u should have came to the apt tht u booked with me then this wouldnt have happened!)
So she had to come back tht afternoon and i fixed her nails, then when i finished i said to her tht will be £xx please.. And she said to me.. Oh i thought it would be at least £5 cheaper as they were already filed and rough!! I thought to myself if anything it should be more for me to fix someone elses mistakes!!
Why is it that people can be so rude!! Especially in text msgs? Am i being too soft? I could never be that rude to people?!
These people really dishearten me! Do any of u have clients like this? How do u deal with them? Any advise?
Xx
Ok so i have recently become self employed for the first time, and am renting a small room in a hairdressing salon. Things are going quite well so far, as far as i can tell anyway! Still working on building repeat clients. Most of my clientelle are lovely...
However i do have certain clients that i dread coming! They turn up late, bring children who wreck the place, complain about the price and generally be rude!
Now on a daily basis i do my best to smile and remain professional at all times... As any therapist would!!
But yesterday a client text me to arrange another apt.. She is quite abrupt generally but in her text she said 'make sure u dont have anyone in straight after me' this made me so mad!! How can someone seriously have the nerve to say tht?!
She is making reference to the last time she was here, it was a friday.. I was fully booked, she turned up 10 mins late and was then annoyed when i told her i wouldnt have time to do gel nails with her manicure, it would have to be polish instead... To which she said ' oh skip a different part and do the gels'
So.. I omitted the massage and made more time for her gels!! Obviously this made her feel rushed, but i dont want to run her apt late, and keep clients back who do turn up on time!!
So i thought long n hard and decided not to text her back until i had calmed down! Then i replied to say i had an apt at the time she requested and she wouldt be rushed if she was there at that time! To which she replied, oh i didnt like my nails last time... I know in my heart there was nothing wrong with her nails... This is obv an attempt to make me feel bad?!
What i really wanted to say was your welcome to come on a tuesday when im much less busy but i refrained! It just upset me that ppl can be so rude!!
And another client last week, text to say can i have gel nails, ebw and a hollywood wax and can i pay £xx??well below the stated prices!! So i replied to say yes u can have those things but it will be £xx. My prices are very low and reasoneable!! She couldnt get it anywhere for the price she stated! So she text back to say ok thts fine can i book in? So i booked her in.. But on the morning of the apt she text to say ' oh i wont have time or any of that today, i may pop in for the ebw'
This upsets me when people assume its ok to text at the last minute and cancel as if my time is worthless! ANYWAY... so she popped in at the time her apt was supposed to be at... She had to wait as i had taken another apt as she didnt give a time tht she would pop in! Then, to my amazement.. She came in and said oh look what happened, showin me her nails, i went to a girl this morning to get gel nails and look what she did they were terrible and i made her take them off... Her nails were left in such a state!! The girl was only charging her £12! I had already done her gel toes and she was looking for her fingers to match... But obv for £12 this girl was not using quality products (i am) so they were not the same!
So she then said to me... Oh u have to fix them! (ehh no i dont u should have came to the apt tht u booked with me then this wouldnt have happened!)
So she had to come back tht afternoon and i fixed her nails, then when i finished i said to her tht will be £xx please.. And she said to me.. Oh i thought it would be at least £5 cheaper as they were already filed and rough!! I thought to myself if anything it should be more for me to fix someone elses mistakes!!
Why is it that people can be so rude!! Especially in text msgs? Am i being too soft? I could never be that rude to people?!
These people really dishearten me! Do any of u have clients like this? How do u deal with them? Any advise?
Xx