Tilly27
New Member
hi, one of my stylists has had a client who has had a bad reaction to a scalp bleach. she used blondeme and 6% and towards the end the girl said it was burning so she took it off used milkshake silver shine on the lengths and ends for a while to try and tone. she had used cold air on the girl from the hairdryer after applying as the salon was warm and she told the girl it was because it helps keep her scalp cool when she has her own scalp bleach done, she also told the client that they had taken it off early as the clients head was hurting and that is why it wasnt as light or pale as they client had requested but they could work towards it next time! There was no skin test done as it was bleach being applied and the client has been before with no issues, she was a regular. She also told our junior to shampoo gently with cool water afterwards so as not to irritate the clients head any further! SO the clients mother has went to a solicitor and is claiming through my insurance. has twisted alot of my employees words and said that the client told stylist several times it was burning! Ive checked with other staff working at the time and they have said this didnt happen.
The photos sent to me of the clients scalp are not good and I know it happened at my salon and feel awful about it. This hasnt happened to me before, the insurance are coming to the salon to interview my employee. I am really worried that my insurance wont cover this, has anyone had any experience of this before?
The photos sent to me of the clients scalp are not good and I know it happened at my salon and feel awful about it. This hasnt happened to me before, the insurance are coming to the salon to interview my employee. I am really worried that my insurance wont cover this, has anyone had any experience of this before?