I've been doing waxing for the past 10years, including hollywood and recently men's intimate waxing. Very very occasionally I get slight bleeding from clients but that's always been pin pointed to hot weather, medication, pregnancy.
I've just done a Brazilian wax on a new lady and she's torn in the crease on her leg. It was quite bad and bleeding. I've no idea what I've done wrong and distressed by it now. I explained to her it sometimes can happen as the skin is thin and more sensitive there, obvs she wasn't happy. I have given her cream to put on the area once it's healed in a day or so. I also didn't charge her for the waxing as she was so disstressed. I'm just looking for advice of what could of gone wrong or anything else I should of said or given her? Feel so so awful and dishearted by it