Hi there I have just had a new client visit me and 5 days later she rang to say that they nails were lifting really badly and she wouldn't be able to wait for her backfil next week. I said to come straight in and I would fix the nails that were lifting. I did nothing but worry until she arrived!!! When she arrived there was a SMALL bit of lifting on most nails, so I did a complete backfil to keep her happy. When I was doing the backfil I noted that one of the nails had a crack in it from the middle of the cuticle to the middle of the nail and was only in the acrylic, it also had no lifting. I asked her if she had banged her nail and she said no, but it may have been caught in her hair and she wrenched it out Would this be correct??? There was no lifting on that nail, only a crack, so don't know how it would have gotten caught in her hair?!?!?! I have never had a client come back with a crack in the nail (unless it is from the side and they have banged or squashed it). I have never seen a crack in the nail from the cuticle forward, seems a funny place to get a crack. Oh yeah, and they were sculpted nails, no tips, using HD Cover Prink, Competition White and HD Clear for the apex. To help with the lifting on her 2nd visit I sanitised her hands, wrapped them in a warm towel while I heated a hottie bottle, put the hottie under her hands, used Primer (which I didn't do on her 1st visit as HD system is a Primer optional system) then completed the service as normal. I did this as I remember on her 1st visit she had very cold hands, and after speaking with Ezflow they also suggested the Primer and using a slightly drier L+P ratio. Sorry if this is information overload!!! Thought the more information the better Any suggestions welcome.... I'm confused!