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  1. riva

    Mixing wax brands (Lycon + cheaper brand)

    A new therapist who just joined told me that in her previous place, they used to mix Lycon with a cheaper brand - and ended up having a really excellent wax. She finds ours to be too hot for the same amount of runny-ness (we use Hive). We do get complaints every so often that our wax is too hot...
  2. riva

    Commission on courses

    Keen to hear from both business owners and therapists... Say someone came in for a treatment that they saw on Treatwell which is already a bit discounted. They loved the treatment and therapist has now succeeded in upselling to a course of 3. Would the course of 3 include the treatment they...
  3. riva

    Client filed a case against us

    One of those 'this shouldn't be happening' scenarios. Client books for a course of 6; decides they don't want to continue after 2 and asking for a refund. We are happy to refund her the remaining 4 but will bill the first 2 as full priced treatments. Common to everyone I think and only fair...
  4. riva

    Commission, repeat commission, refunds & vat

    Hello everyone, Just a quick opinion question (as many opinions as possible valued) based on what others do: I currently pay a flat 10% on products and 5% on first courses booked only. No targets. Questions: Is commission payable if the client rebooks the same course? Is commission payable...
  5. riva

    Towels - invest in washing machine or use a laundry service?

    Hello everyone, We are renovating at present and in the position of putting in a commercial washing machine. Currently we are using a weight-based laundry service (they will charge based on dry weight). Questions: for those who have a washing machine - is it worth its while? (assume that we...
  6. riva

    Setting up second premises - invest in new technology or use what works?

    An opinion required... If you were setting up your second premises, would you simply replicate the exact same thing as what you do at your current place or would you consider offering something different? Logic says it should be the same as first premises (website, marketing etc) but with...
  7. riva

    Do you prefer advertising % off or £ off?

    So for e.g. a course of 5 treatments for say £100, would you prefer to advertise it as 10% off or £10 off? This is course gets more complex with crazier numbers e.g. £250; 10% off or £25 off? We're having a poll at work and wondering what the general consensus is... I like £ off - seems...
  8. riva

    Renting a room for microblading, how to make this work?

    Hi everyone, My therapist would like to rent a space for microblading. She currently works 2 days/week. These clients are existing clinic clients who she's managed to upsell for microblading. She is new to this but generally very good at eyebrows and other fine procedures. We are asking for a...
  9. riva

    Referral fee for other salons- what would make it attractive?

    We would like to liase with hairdressing salons around us for hair restoration (we are beauty so no competition). The treatment we offer (PRP) costs around £400. Costs are fairly high for us as it requires a trained person to draw bloods, needs the right regs for premises etc. Results are well...
  10. riva

    Manager commission structure - ideas?

    Hi all, We have just had an offer accepted by a practice manager. A very generous base with a commission structure that matches what she got paid. We will soon be a 2 place practice but I mostly need her for one location (offerings differ at both locations- only 15 min walk apart). I've heard...
  11. riva

    Male treatment flyers, what do men like?

    I've decided to design some male specific flyers. For a few reasons, one of which is that our female one is too girly. I've designed quite a few and asked around but its not been very useful feedback at all. Besides one where I showed them an image of a 30 something with mask on and the men...
  12. riva

    Flyers with treatment times-to add or not to add prep time?

    Hi everyone, I've finally painstakingly designed my new leaflet and will post another thread for another opinion after this. My question- less important for the website as we can elaborate there- but more relevant to leaflets/flyers as it has to be very simple and edited. For a 60 min...
  13. riva

    Commission on discounted retail

    Just a quick, somewhat silly one.... We offer 10% commission on retail. Every so often we have products nearing end of sell by that we discount massively close to wholesale price. I'm assuming that 10% commission is given to discounted price? What do others do?
  14. riva

    How to recruit great therapists?

    We have been trying unsuccessfully to recruit beauty therapists for the past 3 months. Tried all the usual routes which worked before. Wondering if Brexit has anything to do it as we also see a lot of other ads for therapists who are getting even lessor views than our ad. We need someone...
  15. riva

    Redesigning small treatment rooms-advice requested

    I'm in a narrow listed building and have the opportunity to redesign my 2 treatment rooms. We have quite a few bulky machines- 3 machines with 45x45cm footprint each (rough), trolly in each room, steamer, maglamp- one with a base, another attached to trolley. The end of couch in one room almost...
  16. riva

    Microblading-how to structure payment if therapist wants to get trained?

    Hi all, My therapist who's been with me for the past 2 years and likely to stay put; wants to train in microblading and semi-permanent make-up and offer it at my premises. In all honesty I'm not too keen on it as it seems like the best are those who do it all the time and also, it means that we...
  17. riva

    Ultrasound skin scrubber or facial-any experience with this?

    Hi all, My therapist is quite keen to introduce this service. I've done some basic searching on google and here. It is not popular in the UK but prolific enough in the US and quite popular in Europe. Its like a microdermabrasion without the irritation so good for rosacea etc from what I...
  18. riva

    Pushy therapist (product sales) turning some clients off- advice?

    Hi all, I have a good therapist who's very good in product sales. The problem is that her approach suits some clients and is turning others off. We lost a therapist recently and when we tried to book our existing clients with this pushy therapist, they said no. These are good, long term and...
  19. riva

    Advice regarding complaint

    Hi! We received a complaint about a facial recently one day after it. Normally I'm ok with reasonable complaints and have no problems managing them. This particular one has really grated me and its not the first time she's done it. We first came across her on a deal that we offered when we...
  20. riva

    One therapist or more for not busy salon?

    Hi all, I was wondering if you could give me your opinion on this situation: I'm open 5 days a week but therapist only comes in 3 days a week. Its working fairly well at the moment but even so, I'm not fully booked those 3 days. I suspect we do lose a little for clients who want the other 2...
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