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Some people are just awful. You've already offered to put it right for them but they don't want you to do that because clearly they just want their money back. Don't give them a refund. If you get a bad Facebook review it's just 1 review verses all your other lovely ones. Anyone looking at it...

If she's using any creams with Vitamin A in her skin can gaze when waxing. We use Environ at work and have to be quite careful with any facial waxing , if a clients been using Environ for 6 months plus she will probably get a reaction. Threading will probably be better for her, it won't be...

not tried lash base before,Lash perfect glues are good and MyLash and Lash Pro

Looks like it's acne rosacea which is hormone stimulated I think Environs acumax supplements are quite good for this but it is tricky to treat.

No, don't feel bad you were protecting her from herself.Hopefully she will ring to apologize in a couple of days when she thinks about her behaviour.

You should go for it. The fact that they already know and trust you is a massive bonus and there's a nationwide shortage of experienced therapists so you'll have a really good chance. Practice a few questions they might ask you before the interview like- How would you deal with a difficult...

I think most charge somewhere bewteen £25- 30 per day normally

Hi, I've bought a couple of salons over the years and it's normally 2.5 to 3 times net profit plus stock value at the time you hand over.

Hi, Has anyone used Susan Routledge business consultancy before? I'm looking at some of her training courses and wondered if anyone else has any experience?

I really agree with you on all this. Reading your post took me right back to my college days. I did my training 24 years ago so apart from hairdressing it sounds very similar. I think the wage rate is a huge issue at the moment as the national minimum wage has pushed wages up accross the board...

Hi,Thanks for the advice. There are some ideas here that I haven't tried before that I will try. We get so busy during the summer, the planning goes out of the window but I need to get back to on it.

also if they don't hit their target they are on set hourly rate but if they do hit it they move up to £10 then £11 per hour

I think it depends a lot on your therapists. I have a structure similar to this and my staff who are money motivated really work hard to hit their targets on treatments and maximize their retail commission 10% each month. The ones who aren't just don't seem very interested and act as if the...

I so agree with you on all of the above, you're so right! I had a friend complain to me last week about prices in(another friends salon) being too high for nails and I told her that she was quite reasonable and that I would charge more that £50 for a full gel pedicure and gel manicure. She...

I used to teach part time at my local FE collage but I think there's better money working for one of the beauty industry companies as a nail or beauty trainer. You can find out about teaching qualifications at college. I think most people do PETALS training now to qualify to become an assessor...

That's very interesting. If you added up all the hours you spend promoting yourself, buying stock, doing your accounts and admin and going on training and work out an hourly rate do you think you're making that much more than when you were working in the salon? I only ask as I run 3 salons...

Just interested to see what everyone else thinks but I'm based in Northamptonshire and Bucks and have found it really difficult to recruit therapists this year. I've been looking for a senior nail tech and beauty therapist for 2 months now and had hardly anyone apply who had even 1 years...

I think JI is between 2-3000 but they are great, well worth it

I'm in my early 40's and after 20 years really feel the difference after a busy day. I have 3 salons so don't work alone but I'm still quite hands on but am trying to gradually take myself out of the diary and slowly reduce what I'm doing but it's not easy as I still really enjoy doing...

Hi, I have this with 1 of my salons and use ABT and just just professional liability as I can't get insured for stock or equipment as the premises aren't secure enough.