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    Unhappy customer after balayage fail

    Hi, I’m wondering how to deal with a customer complaint, this is what happened. Dyed level 4 wanting a red 6 balayage. I did a strand test and it came out well so we went ahead with the balayage with bleach When I finished back of head I noticed the foils were BURNING hot and liquid seeping...
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    Hair breakage, what to charge?

    Hi, so I’m wondering what you guys think about charging when a colour doesn’t go quite right The situation is a scalp bleach on a regular client, using Blondme Schwarzkopf the bleach tends to spread and I have overlapped on a section of hair (3 month old root, and the growth was really zig...
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    Balayage too dull, complaining client

    Hi I lifted client to level 9 and my colleague decided to tone with Redken Shades Eq 9V and 9B and it came out almost grey but for the most part dull. She wanted more of a golden blonde and i’ve said i’ll fix it I’ve read to do a bleach wash, (warm water rather than low peroxide and shampoo?)...
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