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You're right. We should look into better training for our techs. We've been pulling them to the side and talk to them to see what's the problem is that causing their work to break or lift, and we would give them tips to help them. Sometimes it's hard to train techs because some people are so...

I wish everyone can look at it the way you guys look at it. We did it like that when we first opened, but then people complained that it's not their fault why do they have to fix it. They don't see that it's an opportunity to make that customer their clientele. We do have some nice people that...

Hi everyone, Me and my husband opened our first nail salon about a year ago, and lately we have been encountered by this problem that we hope everyone can help us with. We are a commission based salon of about 10 people. We have a policy which states that clients can get their nails fixed for...