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yes I was thinking of possibly mixing the 2 together to see if I get better coverage in the ends, I will see how she gets on and get her back, and also recommend the conditioner too. Thank you so much for your help. Really appreciate that.

The end result, please note I took this picture in the most extreme lighting today to show you the result, in normal basic lighting it does looks toned down, but I just wanted you to see. This was before we cut her hair also.

This is the root, no warmth and for many years my client has struggled with a number of salons to achieve this. She was always told her undertones are too warm for an ash root! So I was very pleased with the outcome.

I think I have had some confusion with the pre pig colour, as I’m not used to the wella brand! I got the /43 in the ct I’ll upload some pics now to show you the result. Would be great if I could get her ends like the root but I think her hair is too far gone, it doesn’t seem to be grabbing the...

the root colour was prefect, no root glow at all! The ends on the other hand have just gone like a red based murky colour. the /43 did pigment a lot of warm tones. This is why I like to refuse colour corrections. they are so unpredictable. The client went home happy with the result as it was...

I have managed to get /43 today from my supplier. thank you so much for your help I’ll let you know how i get on.

No I was using a 6/43 kp with 1.9% to pre pig? For the root would you mix equal parts 6/1 and 7/89? do you still stick by the 1:2 ratio with the 1.9%? thanks for your reply really appreciate it. She is a regular, i don’t normally accept new clients for colour corrections. thanks again

We just want to achieve a level base 6/7, with no warmth at all 10 days since she applied a box dye so slight regrow. yes I’m going to be explaining to my client that she will need a lot cutting off. I am using wella kp (I’m in need of a colour course to make me more familiar with wella as I...

Before picture

I have posted before and after pictures to help. If someone could please shine some light on this as she has another appointment with later today. Thanks

I am a qualified hairdresser, never been the most confident in colours and recently changed to using wella as I prefer there products. I don’t usually pre pig but my client has extremely overly damaged hair from pre lightening ( she’s been using box dyes on root and then had nightlights full...