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I have my own opinions on this- especially after a couple of emails I've received today, and some recent experiences from the salon we were running. I'll keep this short and sweet...in your experience, are clients getting ruder/more demanding? Or....am I just turning into a grumpy old sod?

In the past few weeks I've had to deal with some of the rudest clients I've ever dealt with in over 10 years of working for myself. I won't go into the why's and wherefors...but we've all had 'em. Sadly, I take things rather personally (especially when we've put a lot of thought and effort into...

Seen LOADS of people re-posting the "mention Facebook as much as you can" post recently. It suggests that the more you mention Facebook the more people that see your post. It's not actually true (Facebook wouldn't let people simply bypass a multi-billion advertising revenue maker that simple)-...

You may already know this but Facebook have just launched a new feature on the Iphone app (and touch wood on every application soon) which enables people to favourite the pages they're following. It's easily done in four steps, and once someone has put a little star next to your name, it ensures...

So, a client of mine just asked if I had any ideas for a business name for her company who does lashes. I Googled it and came across this http://www.namingforce.com/http://www.namingforce.com/contest/7861/ Dozens and dozens of names, and some of them are quite good! So, seems a good place to...

Just a quick question. How many of you don't have a computer? Doing what we do, we often have to ask people for a Word doc with people's prices etc on that we then turn into proper price lists and leaflets etc. However, increasingly we're finding people are telling us that they don't have a...

Part of my job means I have to roam across FB looking at people's pages, and I must admit I often wince when I see people using illegal/copywritten images on a business page. We've all shared viral images on our personal page I'm sure, there's little consequence in reality (though it's still...

Ahoy :) Been a while since I posted on here! So, the ever lovely Ryanair has just decided to cancel my families flights to Cyprus in May this year (we usually go to visit rellies over there) which means although we'll get a refund we'd have to spend a fortune in replacing the bargain...

Just wanted to ask all you experts a quick question. Is there such a thing as "generic" aftercare advice? I'm thinking of things like waxing, hair extensions, nails etc etc. OR does it vary a lot from practitioner to practitioner? I'll come clean as to why I'm asking. I'm...

Just a bit of a heads up on an email that's going around at the moment from [email protected] It's a spam email that'll infect you with a virus if you download the attachment. I only mention it as it's a convincing domain name they're using, and it's not long since...

I know we've all been a little sensitive recently about emails people have been getting about using trademarked names - however please be aware that there is a FAKE email/spam circulating at the moment that is really convincing and has a virus attached in a zip folder. I almost fell for it...

There's a thread hanging around these parts discussing the various aspects of training and how long it ought to take etc. It got me thinking about something I read a while ago called the "10,000 hours rule" as I think there's a difference In being qualified to do something and being good at...

A word of warning to anyone planning to use or copy a map from Google, Bing, etc. According to a few graphics designer forums I'm a member of there is talk of the copyright holders soon doing what the notorious Getty images have done and hunting down those that aren't using maps legally...

Was doing some research this morning for an newsletter article I'll be sending to my clients next month, the subject of which is "neighbourhood marketing" and came across this article, which had lots of things that really made sense- with this sentence really resonating with my own salon...

So, it looks like we're about to get a Summer....about time too! UK set to bask in warm weather for most of July | UK news | guardian.co.uk We'll see if this has an effect on business at all, as people gear up for summer holidays and generally feel a little more "sunshiney" But, it got me...

Seen a few threads recently asking what they ought to put on a leaflet. However, without us knowing too much about your business it's tricky for us to give specific advice. So, thought I'd post this up. This is an article from a newsletter I sent out recently to my clients. I did a fair bit...

As you know there are a LOT of "what shall I call my business" threads on here. There's hundreds of them! We also probably realise that without context (i.e. without knowing what type of business you are, how you'd like to portray yourself etc.) it's very tricky for people to help out...

With shrinking budgets for small businesses, cross-promotion is an age old method professionals use to spread word about their company. What is cross-promotion? "Cross-promotion is a form of marketing promotion where customers of one product or service are targeted with promotion of a...

What a terrible yolk, sorry about that. ...and that. Anyway, as some of you might know, I love me some seasonal marketing. Easter is a few weeks off now, so is anyone planning on promoting schemes based on it? Or using easter-based images are part of your marketing?.... At the...

Quick question.... Has anyone noticed the regularity of email and Facebook marketing campaigns that are targetting people around (a supposed) Pay day? I'm signed up for a number of posh (ish) mens clothes shops and almost all of them are sending me mails at this time of the month...