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We want to sell our CACI Ultimate, has anyone done this? If so where’s the best place to do this and what price would you recommend? Thanks in advance! X

Am I being thick as my rep is presenting this as a good thing. We are losing some of our salon size products and will have to purchase the retail size. Products sold to us have gone up by 2% but they have reduced the rrp on some products up to £4!?? So we are paying out more but selling for...

Hi everyone Need some help with a client who has been having lash extensions on and off for years. About 4/5 months ago after having her infills with no problems at all she all of a sudden had a reaction, her eyelids after a few days of having them became red, sore and slightly puffy. We...

We had a client phone in today asking to redeem her last two Shrinking Violet Wraps, she purchased the course over 3 years ago and we no longer do the wraps! We do have on our T&C's that voucher's and courses need to be redeemed within 6 months, there are obviously circumstances where we would...

Hi a question for all you microblading experts out there. My daughter is just finishing off her models to get her qualification, however she's a bit disheartened as when she has done her model the brows look amazing but two of them the hair strokes have faded quite a bit after the 3 weeks...

Hi everyone Need some idea's please. I have a client who who I'm guessing doesn't wear deodorant or antiperspirant and the smell when she comes for treatments is really bad and not easy to get rid of. Now this client hasn't got a hygiene issue, at least I don't think she does, but I've got a...

In January, after trying so hard not to, we have ended up having to be VAT registered. I don't know about anyone else but for me as a small business it's going to cripple us as to keep in line with other salons (who are not registered) we just can't put our prices up, so this money will be...

I have the most horrific client who I cannot even treat anymore because she is sooooo rude, obnoxious and opinionated, (however my daughter will treat her). This morning she burst into the salon at 8.30, we open at 9 she says I've come early to take my own Shellac off, take's the acetone from...

I'ts just taken me 2 hours to get a set of nails off!!!! I'm not use to soaking nails off as I employ my daughter who does the nails and acrylics, however this stuff was not budging with any amount of acetone, it was a nightmare. My daughter who loves nails and deals with this side of the...

We were approached last April by this company regarding advertising on a television screen at one of the largest Dr surgery's in our area. We decided to go ahead and have two 20 second ads rotating on the screen every few hours daily which we thought would get our salon out there with all age...

Hi all We have a client who is a Dentist and she would love to come and work within our salon teeth whitening, however even though she is qualified her insurance company wont insure her as they feel " practising in a beauty salon, will bring the dentistry profession down". :mad: Does anyone...

I've been on the phone this morning to the company I lease my card terminal from, it was Cardsave but has now gone to Worldpay. We were talking about the different percentages regarding debit / credit cards and I asked if there was a penalty for taking smaller amounts, say under £10 as there...

I've not had this happen before, however I don't do eyelashes everyday so need to ask the experts. I had a client in today who had very fine short lashes, I used a 0.10 mostly 8,9 & a few 10 with flirties ultra glue. I cleansed the lashes with the appropriate cleanser however no matter what...

I know it happens in our industry and usually I won't let no show's and last minute cancellations get to me, however this one has really really annoyed me as the clients knew I'd moved heaven and high water to accommodate them! Client phoned up Friday, begging my daughter to get herself and...

Hi everyone Would like your opinion on this. Our self employed nail tech, let one of her clients take a Cirel, ingrown hair remover from my shelf without paying. Apparently she said she couldn't find the price so said she would text her when she spoke to me so the client could pop in and pay...

At present we don't retail or offer make up in our salon, my daughter has done the weeks course with Jane Iredale as she loves make up, however the outlay isn't cheap! Would love to know opinions from any of you out there who stock and use it, do your clients love it, does it sell itself - my...

We've just found out that the road our salon is on will be closed from the end of this month to probably the first week of July! This is the main and only road to our parade of shops not to mention THE busiest road in our area, the diversion will take people 6 miles out of their way not to...

One of my clients has gone on line to buy her Dermalogica products after I have been doing her treatments including giving her lots of advice for months. I was a bit peeved that she didn't buy from me but what can you do, however she has called me today re the voucher scheme they are doing...

Cannot believe this has happened - a regular client who has always been lovely has just turned on me this morning! She was booked in for a facial and eyebrow tint but phoned last evening and cancelled the facial (she does this regularly) which is a pain but hey ho and nothing to do with my...

I have a client that books in Microdermabrasion courses to help with her skin, she's also booked in for lots of other treatments and has always been very good with keeping her appointments. However in the last 3 weeks she's not turned up and not ever given an explanation or a sorry, cancelled...