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Habia are great for industry standards info: "Welcome to the Habia Website Habia is the standard setting body for the hair, beauty, nails and spa industries, and creates the standards that form the basis of all qualifications including NVQs, SVQs, Apprenticeships, Diplomas and Foundation...

We all improve and learn as we go. Practice as much as you can with friends and family. Have a positive attitude and learn from your mistakes. Do your best to put things right if they go wrong but beware of people trying to take advantage.

Why not just use "Aphrodite"? It's a great name. Simple. And it's the title of Kylies new album so it's bound to be popular!

It sounds like you're a little over anxious. It's good if you channel it and use it to make sure you're giving great service and your customers are happy. Do your best and if there are complaints, try your best to put it right and learn from it. If you one customer with an issue has come...

How often do you bring out special offers? You could do offer of the week / treatment of the week. Ask your customers for feedback every once in while or when they come to the salon - customer feedback is invaluable. Also, check the response rates (# of people who open the email, read the...

I think it's a lovely name and a lovely sentiment behind it. Your daughter will be delighted. You could also use the iris flower as a decoration theme? Best of luck with the salon and the new name.

You apologised at the time and didn't charge for the treatment. I think that's enough especially as there was very little damage. I think if you apologise too much it can lead people to expect more from you than is required. You've done enough to make up for this little mistake. Make sure...

You need to do research on what awards you want to win, what awards are worth winning etc. Start with smaller local ones to build up experience and to build up a name for yourself. Don't forget that even if you don't win - you can still get business from it, raise your profile and learn...

Hi All, Thanks for the replies. In our industry or just in general. I'm looking to get inspired!

I've had dark circles for ages. They started when I began working trade shows and flying long distance. The following helped a bit: loads of water a good moisturiser / under eye cream applied with a light eye massage sleep Cucumber / cool spoon over the eye area helps if there is any...

What is the smartest marketing idea or campaign you've ever seen?

There was a salon in a garden centre featured in a hair mag a few months ago. The point of the article was that it was a roaring success. Really busy on weekends. I know it's sexist but the majority of customers were women who didn't want to traipse around a garden centre with their husbands so...

I use a really old set of Remington heated rollers. They work really well. You can put them in and then do your make up and get dressed. By the time you are dressed and ready the curls should be set. I use them with John Frieda curl cream. Just a small amount works really well and keeps the curl.

In addition to chosing a good colour company that your stylist is happy with - you should also look at Easydry. They do a range of products like disposable towels for hair and beauty salons. I've been using them for a while now and I find they work really well, save me the hassle of laundry and...

I think they have a really low hit rate. I never look at adds on facebook to be honest. I think having a facebook page for your business and asking your friends to share it with their friends work better than adds.

Hi, I buy my towels from Easydry. THey are disposable towels and work really well. They have a range of sizes and colours. They are so handy - you won't have to do laundry ever again!!! THey don't charge for shipping and take up less storage space than cotton towels. They send free...

Have you heard of Trevor Sorbies charity 'my new hair'? It trains hairdressers to deal with cancer / hair loss clients. They focus mostly on hair loss and wig styling but they might also have good advice for cancer patients who haven't lost their care but want safe treatment. I hope your...

I hear ya. Most salons have some practices like that. You either complain or vote with your feet and find somewhere nicer to spend your money. I switched to Easydry disposale towels about a year ago because I found doing laundry to the highest standards was very time consuming and expensive...

That's the attitude you need when you're starting something new. You can achieve anything with the right attitude and hard work. All of the geeks I've been talking to on this site are lovely and helpful - ask away if you have any more questions or need help with anything else. Good luck!!!

Hi Vitality, I've been using Easydry for over a year now and I love them. Before you switch you need to work out what you're currently paying for laundry. I did mine in the salon so it took me a bit of time to work out the costs accurately. Make sure you take into account electricity, water...