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Hi everyone. I'm putting together a little aftercare leaflet for our shellac clients and having trouble with wording without sounding defensive! Every now and again we have a client who maybe gets a chip or two after a week and want those nails re done for free which we don't offer. We're...

Hi everyone, Just had a £56 booking cancel with 1hr30mins notice. She said she wasn't feeling well and could therefore not make it. It was booked and pre paid by her husband, she's a new client. We send text reminders which says that the cancellation policy is 24hrs and on our website under our...

Hi I was just hoping to get some advice. A therapist at my salon did a back massage on a client this evening and she has subsequently tracked down my personal Facebook page and sent me a message request as she did not want to contact me through the salon. It's a very very long message but...

There are loads of topics about motivating staff through various commission structures and bonus ideas.......I thought it would be a good idea to have everything in one place. So what motivates you, what motivates your staff, what keeps them driven and what rewards do find most effective? I...

Wanting to buy a spray tan system later this year and was set on Nouvatan due to all of the great feedback. However I'm hearing the same about Moroccan Tan.....has anyone used both and is able to let me know some pros and cons? And which is better? I'm not really interested in other brands. Thanks!

Putting up shelves for all my my CND stuff but the best spot is on the angled walls facing into a bay window. The salon is always in the shade and these windows don't get direct sunlight....but are they likely to cure/change colour? Any advice much appreciated thanks!

Don't want to complain about the weather or anything but the salon gets hot so we have our windows and front door open. However flies come in and I think it looks horrible! Without standing there like a loony trying to swat them, is there anything I can do to stop them coming in in the first...

I need an amazing ingrown hair product to retail to my clients that actually works! Anyone got some that they would recommend?

I live in a very touristy area and I would love to look into one day having a vehicle to do treatments on the go, possibly on the beaches, with some retail too like the Shellac one in the photo. Is this even possible, I'm guessing there must be loads of licenses and red tape to cross....anyone...

Ok so I am a ghost. I would like to use something long term to take the edge off my pale complexion. I don't mind if its a high street or salon brand but what does everyone think is the best? I would ideally like something that has the nicest smell too as I really hate that old biscuit smell! :)

Just had a client leave a message asking us to call her as she has an eye infection and lash extensions (by us) on. Not sure if she is calling to ask to have them removed or going to think its our fault as haven't been able to get hold of her. Anyway, she last had a top up about 2.5 weeks ago...

Has anyone done the Adam & Eve intimate waxing course? If so how was it?

Does anyone offer something like this to new clients? If so what do you put in them? Was thinking of putting something together :)

I just got the keys to my second salon...terrified but also excited! What has made your day today? :)

Are any of the salons you work in/own open over Easter? We normally close on Good Friday and Easter Monday and are open on the Saturday. We used to close on Sundays anyway but are open now so should we close for Easter Sunday too?

Sometimes I wake up and just can't be bothered with the day. Don't get me wrong I love my job and all of my clients but some days I just don't feel that motivated! Often I will read a thread on here, watch a great film or just have a long chat about the business with my boyfriend and I feel this...

I know this is planning really far in advance but I am making a conscious effort this year to advertise promotions the month before to fill up the books. Does anyone have any good ideas for Mother's Day promotions or incentives? We usually sell lots of vouchers but want to get the books full...

I know they have created a lot of hype and are a well known brand now. But are they still popular? We do waxing, threading and tinting so are HDs really that different? Are clients paying the premium?

Am I allowed to ask this?! Just curious as to what everyone's wages are in this industry and where you are based. Or even what you pay your staff?

I was just wondering for those of you who are employers, do you let your staff have treatments for free? For example if they like to wear Shellac, and it is good advertising if their nails are looking lovely in the latest shade, but do you charge them a discounted rate? Or just let them have it...