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I just got a call, which seems inappropriately late for a start, she asked me all sorts of questions including 'and what training do you have darling?' And after all of that she said she would get back to me when she had spoken to some other hairdressers. This was for a cut and blow dry. Why do...

I posted on here last week about a client who had come back several days after a cut and colour, having basically decided it was rubbish, and demanding a refund. I offered to re do it for free, and she said no. She then went and had t done at another salon, is still asking for a refund, and...

I need advice please. I had a client in on Tuesday for cut and colour. When she left she was happy. She has come in today and basically said its all rubbish and she wants a full refund. I offered for her to come in and I would re do it for her and she said no. I'm feeling really upset and don't...

I am looking to try a different colour range. I currently use Wella - Koleston Perfect. I won't use Matrix or L'Oreal as I know they test on animals, but was wondering if anyone knows of any good ranges that are cruelty free? I have no problem with people who do use these products, it's just my...