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Hi, We are looking to introduce some kpis in the salon, such as retail sales as a % of total turnover, % utilisation of staff etc. Does anyone know where i could find industry averages for various salon stats like this? Many thanks

Hi, What do people typically see as the split between card payments and cash payments? do most people pay by card these days or is still mainly cash? Many thanks

Hi, I have the opportunity to purchase a salon which I am looking at seriously. While I have plenty of experience in running small businesses, I have no experience in the salon/spa industry and am looking for a person/company to provide me with some industry specific mentoring. For...