Hi guys hope someone can shead some light did a lady’s hair back in July 2020... she wanted ashy hair I said would take a while to achieve that look, she came back the next day and wanted a root scalp bleach I olaplex the rest do the hair to make sure it want compromised, and lifted just round the hairline... she the decider it was to light. So she came back yet again and I put some semis colours in low lights as she wanted it broken up... she was really happy... she the messages a week later saying she’s not happy and wants a refund... she made me feel that bad I did it as a good will gesture... I then blocked her as I thought I don’t need customers like her... I then had a letter 2 months ago... I then received this today... I’ve been hairdressing 19 years never had anything like this