beautyxperts
Well-Known Member
Hi Geeks [emoji4]
Sorry this is long winded so bear with me!
I'm currently undergoing a salon expansion & refurbishment, so at the start of January I got a decorator to give me a quote to strip wallpaper from 2 rooms, then emulsion, 2 feature walls of paper and gloss the woodwork & doors (two rooms/shower room/kitchen/hallway & landing and the ground floor of the salon inc WC, hallway & feature wall papering). Was happy with the price quoted (in fact I thought Wow that's really good!), now I know why!!
He's stripped the wallpaper then called me saying the walls were so bad full of holes & cracks that they either needed plastering or lining paper - (went with lining paper), the day after I got a call to say "there's a problem" the lining paper, the walls have a "damp problem" all the wall paper was hanging off the walls & full of bubbles - I said no they do not (I'd had a surveyor in previous no damp problem at all!), so he left it then and started work downstairs (I had builders in upstairs at same time), then he took a week off.
Now I went into the salon to check the work he'd started and was shocked by the state of it all! He'd hung the lining paper the wrong way, it was too thick and literally hanging off the walls all over! And this is ALL he had done on the first floor, nothing else apart from strip the 2 rooms of paper.
Then I went downstairs to discover he's filled holes in the wall so badly my 11 year old could have done a better job - they can be seen through the paint he's touched up all raised and not filled smooth. The doors that were varnished haven't been sanded down he's just painted over them and all the paint is peeling off, chips out of it and so patchy they look horrid, the WC is as bad he's even left holes in the walls. He didn't even cover furniture and has paint splatters on it (after he said he would).
He wanted come last week to start upstairs again, I told him he wouldn't be able to as ceilings were being pulled down etc and builders hadn't finished then it would need cleaning before he could start work again, he told me he wouldn't be able to do it for 4 weeks then as he had other work on (after telling me he had nothing on) - so tbh I just thought well a godsend I'll tell him not to bother coming back.
So I've had to go in myself strip the lining paper off myself (in fact it was hanging off that much it pulled off!) - to discover there was nothing wrong with the walls and they could be painted!!
I've since heard two other people complain about this "decorators" work - wish I'd heard sooner!
Well I've had an invoice from him wanting over 60% of the total cost for what he quoted me when he's not even completed 15% of the work!
Clients that have seen it have said it's shocking, even the builders were shocked at the state of it. I'm so upset it's put me back on the salon re launch.
I'm quiet prepared to pay him for stripping the walls (even though I've had to strip them again!) and the paper he has put up downstairs on a wall. I'm not sure what to even say to this man. I've taken photographs of it & have witnesses to what he'd done.
Am I in the right to tell him I'm not prepared to pay this invoice as he hasn't completed the work he's trying to invoice for? This is really stressing me out! [emoji17]
Sorry this is long winded so bear with me!
I'm currently undergoing a salon expansion & refurbishment, so at the start of January I got a decorator to give me a quote to strip wallpaper from 2 rooms, then emulsion, 2 feature walls of paper and gloss the woodwork & doors (two rooms/shower room/kitchen/hallway & landing and the ground floor of the salon inc WC, hallway & feature wall papering). Was happy with the price quoted (in fact I thought Wow that's really good!), now I know why!!
He's stripped the wallpaper then called me saying the walls were so bad full of holes & cracks that they either needed plastering or lining paper - (went with lining paper), the day after I got a call to say "there's a problem" the lining paper, the walls have a "damp problem" all the wall paper was hanging off the walls & full of bubbles - I said no they do not (I'd had a surveyor in previous no damp problem at all!), so he left it then and started work downstairs (I had builders in upstairs at same time), then he took a week off.
Now I went into the salon to check the work he'd started and was shocked by the state of it all! He'd hung the lining paper the wrong way, it was too thick and literally hanging off the walls all over! And this is ALL he had done on the first floor, nothing else apart from strip the 2 rooms of paper.
Then I went downstairs to discover he's filled holes in the wall so badly my 11 year old could have done a better job - they can be seen through the paint he's touched up all raised and not filled smooth. The doors that were varnished haven't been sanded down he's just painted over them and all the paint is peeling off, chips out of it and so patchy they look horrid, the WC is as bad he's even left holes in the walls. He didn't even cover furniture and has paint splatters on it (after he said he would).
He wanted come last week to start upstairs again, I told him he wouldn't be able to as ceilings were being pulled down etc and builders hadn't finished then it would need cleaning before he could start work again, he told me he wouldn't be able to do it for 4 weeks then as he had other work on (after telling me he had nothing on) - so tbh I just thought well a godsend I'll tell him not to bother coming back.
So I've had to go in myself strip the lining paper off myself (in fact it was hanging off that much it pulled off!) - to discover there was nothing wrong with the walls and they could be painted!!
I've since heard two other people complain about this "decorators" work - wish I'd heard sooner!
Well I've had an invoice from him wanting over 60% of the total cost for what he quoted me when he's not even completed 15% of the work!
Clients that have seen it have said it's shocking, even the builders were shocked at the state of it. I'm so upset it's put me back on the salon re launch.
I'm quiet prepared to pay him for stripping the walls (even though I've had to strip them again!) and the paper he has put up downstairs on a wall. I'm not sure what to even say to this man. I've taken photographs of it & have witnesses to what he'd done.
Am I in the right to tell him I'm not prepared to pay this invoice as he hasn't completed the work he's trying to invoice for? This is really stressing me out! [emoji17]
