Sallie ford
Miss-s
end of January a women booked in for nano rings anyway cut a long story short her hair was a funny shade
Contacted my supplier ordered the hair out of stock waited over a week for more hair to come in
Spoke to the client had to rearrange her app she wanted the following Saturday 10am which I never confirmed to say yes anyway messaged her back stating that I didn't have the requested time so she moaned her arse off saying I kept changing my mind, so I went out to her on the Friday night which I didn't mind
So in the mean time the thurs before Friday I have an email to say the nano extensions are being discountinued so I had to try and get hair from elsewhere so I had to drive to local supplier who only did micro rings
She had booked in for 5a indian nanos 18in which I had on offer
So I had some Russian nanos 8a her colour 50g surplus stock in
I used that and had 150g micro rings 5a Indian .
Went to her house on the Friday night explained the situation she was happy I fitted the hair
Let the top part of her hair down the ends have gone really light as they were porous and dry chipped in to them her hair had faded like it had been recently coloured anyway client was ok we spoke about dying her hair she was happy to do this!
Spoke to her about aftercare which I normally go into overdrive for 20 mins drilling it in to them
Sent over the aftercare via Facebook got her to screen shot the message with the aftercare on send the pic bk to show she has received
Had an email the next day saying she was happy loves her hair
That was that
Today she messaged me saying they weren't nano rings what I put in
The hair half of it wasn't authentic hair ( not sure which half she meant )
I explained to her I had spoken to her before fitting and she said micro rings were ok
From that it was the hair is brittle
Spoke to her about aftercare products and conditioner she doesn't use conditioner only spray conditioner on dry hair so I spoke to her about following the care correctly
So then she showed me the conditioner not the one I recommended but some argan oil sulphate free stuff which contains sodium lauyrl sulphate told her the shampoo was no good and not what I recommended after this she said I never mentioned anything about the micro rings apparently she had gone to another salon who said they had been fitted the wrong way round even tho it was a perfect brick wall effect fitting up her head then she tried to say that the stick tips were sticking out of the top and not on others.
Then it was the rings gave her head ache and were killing her for days but this point my patience was wearing thin I jst said if they were hurting surely u would of mentioned something before now I'd told her on the day of fitting her head would be a little tender but would ease off
Then it was she carnt brush her hair
Spoke to her again about aftercare
After all this went on she told me she wanted them rectifying I was happy to make sure all the stick tips were concealed by the copper tubes and I would pop a nice treatment on her hair but I refuse to put any other hair in after she said it was fine about the micro rings
My head is in a shed
I was warned by a client who mentioned that she used to live next door to her and said she was a nightmare to live next door to!
If she wants them rectifying she will have to come to the salon in the day time at the moment my hubby is working nights and I have children
I wouldn't of minded but she has tried to pick fault with everything to the point she said I rushed them I was at her house for over 3 hrs came out of her home smelling of cigarettes and a weird dodgy smell the only thing I forgot to do was to get her sign the client card at the end
Contacted my supplier ordered the hair out of stock waited over a week for more hair to come in
Spoke to the client had to rearrange her app she wanted the following Saturday 10am which I never confirmed to say yes anyway messaged her back stating that I didn't have the requested time so she moaned her arse off saying I kept changing my mind, so I went out to her on the Friday night which I didn't mind
So in the mean time the thurs before Friday I have an email to say the nano extensions are being discountinued so I had to try and get hair from elsewhere so I had to drive to local supplier who only did micro rings
She had booked in for 5a indian nanos 18in which I had on offer
So I had some Russian nanos 8a her colour 50g surplus stock in
I used that and had 150g micro rings 5a Indian .
Went to her house on the Friday night explained the situation she was happy I fitted the hair
Let the top part of her hair down the ends have gone really light as they were porous and dry chipped in to them her hair had faded like it had been recently coloured anyway client was ok we spoke about dying her hair she was happy to do this!
Spoke to her about aftercare which I normally go into overdrive for 20 mins drilling it in to them
Sent over the aftercare via Facebook got her to screen shot the message with the aftercare on send the pic bk to show she has received
Had an email the next day saying she was happy loves her hair
That was that
Today she messaged me saying they weren't nano rings what I put in
The hair half of it wasn't authentic hair ( not sure which half she meant )
I explained to her I had spoken to her before fitting and she said micro rings were ok
From that it was the hair is brittle
Spoke to her about aftercare products and conditioner she doesn't use conditioner only spray conditioner on dry hair so I spoke to her about following the care correctly
So then she showed me the conditioner not the one I recommended but some argan oil sulphate free stuff which contains sodium lauyrl sulphate told her the shampoo was no good and not what I recommended after this she said I never mentioned anything about the micro rings apparently she had gone to another salon who said they had been fitted the wrong way round even tho it was a perfect brick wall effect fitting up her head then she tried to say that the stick tips were sticking out of the top and not on others.
Then it was the rings gave her head ache and were killing her for days but this point my patience was wearing thin I jst said if they were hurting surely u would of mentioned something before now I'd told her on the day of fitting her head would be a little tender but would ease off
Then it was she carnt brush her hair
Spoke to her again about aftercare
After all this went on she told me she wanted them rectifying I was happy to make sure all the stick tips were concealed by the copper tubes and I would pop a nice treatment on her hair but I refuse to put any other hair in after she said it was fine about the micro rings
My head is in a shed
I was warned by a client who mentioned that she used to live next door to her and said she was a nightmare to live next door to!
If she wants them rectifying she will have to come to the salon in the day time at the moment my hubby is working nights and I have children
I wouldn't of minded but she has tried to pick fault with everything to the point she said I rushed them I was at her house for over 3 hrs came out of her home smelling of cigarettes and a weird dodgy smell the only thing I forgot to do was to get her sign the client card at the end
