melly07
Well-Known Member
Hi, I've put this in "biz" as I'm hoping they'll be a good response which people can learn from...
Although it's not quite the same, today I rang up my dentist to book an appointment and the girl on the other end answered after quite a few rings with "*ABC" (obviously fake name) and my immediate response was oh no hello then (didnt say this out loud) then I was explaining about my sore tooth she just replied with "14th June?" to which I explained I needed something sooner as it obviously was quite painful... throught the entire converation I felt as if I was on a convyer belt and really not valued.
So my question is this how to you get your staff to answer your telephone? do you also have set wording for enquiries?
I don't know whether it's because I work somewhere where we have a set conversation ect and been trained to answer the telephone correctly I'm being extra picky but it really isn't nice to be on the recieving end
xxx
Although it's not quite the same, today I rang up my dentist to book an appointment and the girl on the other end answered after quite a few rings with "*ABC" (obviously fake name) and my immediate response was oh no hello then (didnt say this out loud) then I was explaining about my sore tooth she just replied with "14th June?" to which I explained I needed something sooner as it obviously was quite painful... throught the entire converation I felt as if I was on a convyer belt and really not valued.
So my question is this how to you get your staff to answer your telephone? do you also have set wording for enquiries?
I don't know whether it's because I work somewhere where we have a set conversation ect and been trained to answer the telephone correctly I'm being extra picky but it really isn't nice to be on the recieving end
xxx