sorry but had to post how annoying is it when a client cancels and leaves a message on your answer phone half an hour before her appointment is due. I just wanted to get some feed back here. She actually said she couldn't make it to the appointment on time as she had been out on a work jolly the night before and she would call me. I guess that means she wants to re-book but do you think I should charge a cancellation fee It does state on my price booklett that a 25% charge will be made for appointments cancelled or missed after a 24 hour notice period. However she is a fairly new client and I dont want to sound mean and scare her off as I'm building up my own business I need to keep all my clients. What do you think? I think its really bad that she only rang half an hour before her appointment.