GracefulH&B
Well-Known Member
Hey Guys
I would appreciate a bit of advice dealing with a pain in but client that I have. I have two ladies that I go to every 4 weeks; client 1 and client 2. They live 25 miles away from me (I'm a mobile therapist), so obviously 50 mile round trip, I don't charge them anymore in mileage coz I thought seeing both of them would make me enough money to cover diesel costs, etc. However, client 2, every month for the last three years, rings me up to try and change her appointment time; can I go earlier, can I go later, can I go another day. I have tried to explain to her that it is not economically viable for me to go to client 1 one day and her another day. So, I'm due to see these clients on monday and client two rings me and says can I come today so I explained that I'm fully booked and can't come until Monday. She rings back an hour later to say that she's found someone else to do her pedi this time, but she wants me to come back next time in four weeks. Now, I'm not steaming coz she's gone elsewhere, I'm indispensible, but she just can't seem to get into her head that I can't afford to be going to see just one client there but I don't want to let client 1 down. Sorry about the waffling, just really cross. Any advice would be greatly appreciated. Do I just call it quits or put the price up (I haven't put my prices up since I started three years ago), or just shut up and put up?
Thanks in advance
I would appreciate a bit of advice dealing with a pain in but client that I have. I have two ladies that I go to every 4 weeks; client 1 and client 2. They live 25 miles away from me (I'm a mobile therapist), so obviously 50 mile round trip, I don't charge them anymore in mileage coz I thought seeing both of them would make me enough money to cover diesel costs, etc. However, client 2, every month for the last three years, rings me up to try and change her appointment time; can I go earlier, can I go later, can I go another day. I have tried to explain to her that it is not economically viable for me to go to client 1 one day and her another day. So, I'm due to see these clients on monday and client two rings me and says can I come today so I explained that I'm fully booked and can't come until Monday. She rings back an hour later to say that she's found someone else to do her pedi this time, but she wants me to come back next time in four weeks. Now, I'm not steaming coz she's gone elsewhere, I'm indispensible, but she just can't seem to get into her head that I can't afford to be going to see just one client there but I don't want to let client 1 down. Sorry about the waffling, just really cross. Any advice would be greatly appreciated. Do I just call it quits or put the price up (I haven't put my prices up since I started three years ago), or just shut up and put up?
Thanks in advance