karenstars
Active Member
Hi all,
May i share my terrible day at work with you.
It was Saturday and i have only been at my new Salon for just over two weeks. I've been working as a qualified Nail Technician for many years now and although i was nervous in the early days, i'm quiet confindent in my work now. I've almost always had happy clients with only the the rare client that wasn't happy but that's to be expected as you can't make everyone happy no matter how hard you try.
But well this is long sorry...and i have learnt a BIG lesson from it...On the Thursday of the first week of my job i had a client come in for a Full Set of Acrylic nails. She told me and the owner of the shop that she had never had them before and didn't want them to look fake and that she wanted them as thin and short as possible.
I explained i will do my best to make them look as natural as possible but that i was a little concerned at how thin she wanted them as i usually don't do them this thin and that the thinner they are the more open they are to trouble. Splitting/cracking etc. Anyway she went away very happy. Then 5 days later she rand the salon and booked in for the coming Saturday to have them looked at because as she had never had them for sure was not sure if they were looking as they should (yes i told her to return in 2 weeks for her refill). Well when she got in she was quiet grumpy...she made sure the whole shop could hear as she complained about how dissapointed she was with her nails and wanted an answer as to why they looked as bad as they did.
Although there wasn't lifting they looked extremely worn away. I explained that there are many factors that can cause this such as they were too thin, is she on medication? stress? perhaps my products are not suited to her, she got quiet defensive and suggested i'm accusing her,,,she replied "well i've had Acrylic nails from plenty of places and this has NEVER happened before!" (yes she did say at the start i've neverhad nails before) then she just said rudely "just get them off!"
other customers were turning around to look at me i was so embarassed.
After almost getting them off she started to become quiet friendly and chatty? i'm thinking what the hell? she then said to me "You know in my job i have to clean optical lenses about 10-15 a day using Methylated Spirits soaked in Cotton wool...do you think that ruined my nails?" :idea:By this stage i had put up with all of her crap, told her the soak off was for free, only to have her tell me that. I could have died. She told me she has applied for another job in a different feild and would love to be able to have me put another set on her if she gets it. Well sorry i'll be booked out! :!:
Anyway the BIG lesson here for me was to print off the At Home care for Acrylic Nails do's and don'ts and spelling out do not use Acetone, Methylated spirits, Citrus solvents Etc for the morons out there lacking common sense. Fair enough some people don't know about acetone but Methylated spirits? I should have been giving these out anyway.
You live and you learn!
May i share my terrible day at work with you.
It was Saturday and i have only been at my new Salon for just over two weeks. I've been working as a qualified Nail Technician for many years now and although i was nervous in the early days, i'm quiet confindent in my work now. I've almost always had happy clients with only the the rare client that wasn't happy but that's to be expected as you can't make everyone happy no matter how hard you try.
But well this is long sorry...and i have learnt a BIG lesson from it...On the Thursday of the first week of my job i had a client come in for a Full Set of Acrylic nails. She told me and the owner of the shop that she had never had them before and didn't want them to look fake and that she wanted them as thin and short as possible.
I explained i will do my best to make them look as natural as possible but that i was a little concerned at how thin she wanted them as i usually don't do them this thin and that the thinner they are the more open they are to trouble. Splitting/cracking etc. Anyway she went away very happy. Then 5 days later she rand the salon and booked in for the coming Saturday to have them looked at because as she had never had them for sure was not sure if they were looking as they should (yes i told her to return in 2 weeks for her refill). Well when she got in she was quiet grumpy...she made sure the whole shop could hear as she complained about how dissapointed she was with her nails and wanted an answer as to why they looked as bad as they did.
Although there wasn't lifting they looked extremely worn away. I explained that there are many factors that can cause this such as they were too thin, is she on medication? stress? perhaps my products are not suited to her, she got quiet defensive and suggested i'm accusing her,,,she replied "well i've had Acrylic nails from plenty of places and this has NEVER happened before!" (yes she did say at the start i've neverhad nails before) then she just said rudely "just get them off!"
other customers were turning around to look at me i was so embarassed. After almost getting them off she started to become quiet friendly and chatty? i'm thinking what the hell? she then said to me "You know in my job i have to clean optical lenses about 10-15 a day using Methylated Spirits soaked in Cotton wool...do you think that ruined my nails?" :idea:
By this stage i had put up with all of her crap, told her the soak off was for free, only to have her tell me that. I could have died. She told me she has applied for another job in a different feild and would love to be able to have me put another set on her if she gets it. Well sorry i'll be booked out! :!:Anyway the BIG lesson here for me was to print off the At Home care for Acrylic Nails do's and don'ts and spelling out do not use Acetone, Methylated spirits, Citrus solvents Etc for the morons out there lacking common sense. Fair enough some people don't know about acetone but Methylated spirits? I should have been giving these out anyway.
You live and you learn!
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