Beauty level 2 assignment

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Beautytherapistb

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Hey all!! Hope you are all well and don't mind me asking as I'm really struggling with some of my assignments for my salon reception duties assignment.
The questions are listed down below any help would be much appreciated.


1. Identify who to refer to with different types of enquiries or reception problem....


2. Describe relevant rights, duties and responsibilities relating to the Sale of Goods and Services Act and the Data Protection Act.....


3.Explain how to balance giving attention to individual clients whilst maintaining a responsibility towards other clients in busy trading periods ....

4. Explain limits of own authority when: − maintaining the reception area − attending to people and enquiries − making appointments − dealing with payments and discrepancies....

5.Summarise the salon’s procedures for:
− maintaining confidentiality
− taking messages
− making and recording appointments
− dealing with suspected fraud
− authorising non-cash payments when these are ‘over limit’
− client care at reception....


Thank you
 

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