Best way to deal insults from clients for doing Brazilian waxes

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Jacque123

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Hello Fello Estys - for some reason, I've heard this comment from a few clients, 'My god, how can you do Brazilian waxing?'. They say it in a derogatory n insulting way. 3 new clients asked this question, as if to make fun of what I do. I want to tell them they can leave if they feel it is so beneath them and find someone else.
Does anyone have a witty response that will maintain the dignity and skill it takes to do brazilian's as well as I do, AND put them in their ignorant, rude, disrespectful place... aahhh...
 

RosieR

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Are these questions from the client receiving the treatment? If yes I would say it's my job. Like any intimate service I am very highly trained to provide the service. Clients trust my professionalism."
If they are saying it and not an actual Brazilian client then:-

Say something like ...."Well I do it with total professionalism and dignity."
Then I would go on to explain what a honour it is that my clients would allow me to do such a personal service and they feel in safe hands. I have then queuing for my excellent work.
I am sure you can think of something based on any of the above.

Hopefully that should shut the horrors up or leave you feeling that you are able to control those negatives.
 

Haircutz

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How strange. Maybe it’s a cultural thing as I’ve never heard anyone over here comment negatively. It’s just one of many service options. <shrug>

Could you reply that it’s a very popular service in Europe and Europeans are always ahead when it comes to fashion trends. :cool:
 

Jacque123

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Hello - It is not cultural... you simply have clients that will speak what's on their mind, some won't.
I am a very attractive and a confident person. It is a feeling more so of women trying to say something to put you down. That is the context of how the statement comes across. Similar to in high school, a girl that is jealous may say smthg insulting about your hairstyle or outfit just to be rude.
This comment comes from clients that are on my table during the Brazilian sugaring service. It has occurred 3 times in 4 years. However, it sticks with me and I normally have a witty response when someone is being rude, but I don't have a response for this.
Most of my clients love me and always tell me I make the experience not an awkward one and they appreciate that, I really aim to put my clients at ease as some may be nervous. But when I have these types of clients, they seem very defensive, irritable and when I try to change the topic to smthg pleasant and neutral, they continue to harp on it, and one started laughing, saying that she could never do what I do.
 

Haircutz

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Hello - It is not cultural... you simply have clients that will speak what's on their mind, some won't.
How awful.

Honestly, I don’t think that level of bitchyness exists in real life over here. I certainly haven’t come across it myself.

I watched that US tv series Will & Grace once and thought the bitchy characters were just vile, rather than funny. I wonder if people who talk like that think they’re being funny? :oops:
 

Jacque123

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Does anyone have a witty response to these comments? I am not interested in debating whether this happens in North America, Europe, Asia, etc...
IF this were to happen to 'anyone', regardless of your origins, I am simply asking for neutral support, What are any witty responses?... geez
 

TheDuchess

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I haven’t had those kind of catty remarks for years. I used to get them. I dealt with it with by looking a bit surprised and being slightly patronising. I’d say “it’s no different to looking inside someone’s mouth”. and then almost laughing at them, I’d say “it’s only skin”.

More recently I get (usually professionally qualified) clients feeling slightly uncomfortable and ill at ease when they realise that I’m an intelligent and interesting woman and not conforming with their stereotypical idea of “just a beautician” These women I treat a little more respectfully, I say “it is a bit weird taking off your knickers in front of a stranger, but I find we end up having some great conversations”. I had just this experience a couple of days ago and it turned out that my client was a sexual health doctor and she agreed that her friends and family were a bit baffled by her choice of specialism, but it was the intimacy and connection with her clients that she loved the most.

I hope this is “witty” enough for you. We’re mostly U.K. therapists here and we tend to empathise with each other. The idea of stiff upper lip Brits doesn’t apply on this forum.
 

Jacque123

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I like the response, it's only skin... Thanks...
 
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