Yes , never had a problem with their hair before , first time trying the Brazilian and it’s dry tangled , knotted , frizzes out !Are they using the correct products?
Hi, has anyone had any problems with the euphoria one Brazilian hair ? Very tangled & knotty, is there any other supplier that does good quality nanos ? Thanks
Hi, has anyone had any problems with the euphoria one Brazilian hair ? Very tangled & knotty, is there any other supplier that does good quality nanos ? Thanks
they contacted me everything should be taken care of
I had the same issue with euphoria one I ordered the platinum hair and it was soo tangly. I think they sent me the brazillian hair! I ordered and fitted the hair in March and then client had to take it out herself because it was so bad! When she came back in July (due to COVID) I complained to euphoria one and they tried to say that it had been too long . But I looked into it further and if it’s less than 6 months and something faulty you can demand a refund. In the end they offered 50% off client decided to take that offer but I think they should have refunded in full
Was a shame it took 6 weeks of emails to get a simple solution. The only reason it took so long to get in contact with you was due to COVID and salons being closed for 3.5 months. I order a lot of hair from euphoria one and it would have been nice to think that you may have sent an exchange or refund with no quibbles considering I’ve been buying from you for 4 years and there’s never been a problem before. I now make sure all my purchases are bought on a credit card to cover myself if there’s ever a problem again. I used to do a bank transfer of which there is no protection.
there’s no indication on your packaging as to wether the hair is brazillian or Russian etc.... I think this needs to be clear on the packaging.
Hi, has anyone had any problems with the euphoria one Brazilian hair ? Very tangled & knotty, is there any other supplier that does good quality nanos ? Thanks
Ive had the same issue! I fitted a clients hair & when i cut then straightened it the ends sizzled! I payed over £300! For russian double drawn hair. There customer service is disguisting & will be taking this further!I had the same issue with euphoria one I ordered the platinum hair and it was soo tangly. I think they sent me the brazillian hair! I ordered and fitted the hair in March and then client had to take it out herself because it was so bad! When she came back in July (due to COVID) I complained to euphoria one and they tried to say that it had been too long . But I looked into it further and if it’s less than 6 months and something faulty you can demand a refund. In the end they offered 50% off client decided to take that offer but I think they should have refunded in full
Ive had the same issue! I fitted a clients hair & when i cut then straightened it the ends sizzled! I payed over £300! For russian double drawn hair. There customer service is disguisting & will be taking this further!
Ive had the same issue! I fitted a clients hair & when i cut then straightened it the ends sizzled! I payed over £300! For russian double drawn hair. There customer service is disguisting & will be taking this further!
I am in the exact same position. Russian/Mongolian worn for less than two months. Worst set I’ve had in over 5 years of using euphoria one. Ash brown when purchased now a blonde colour and the condition is snapped, tangled/frazzled.
poor customer service. Waited six weeks to received my order in the first place.
can anyone recommend a supplier who does 24” extensions?
I now make sure all my purchases are bought on a credit card to cover myself if there’s ever a problem again. I used to do a bank transfer of which there is no protection.
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